Systems Analyst

Baylor University•Waco, TX

1d•Onsite

About The Position

The Systems Analyst is part of Baylor’s Application Development and Support team that falls under the IT department of Information Systems and Services which is responsible for the ongoing maintenance, configuration, optimization, and support of enterprise and related third party systems supporting University business. This position will report to the Director of Application Development and Support and will serve as a key partner to vendors and with the primary role of supporting Cvent; Baylor’s campus-wide event system. This position is responsible for delivering excellent customer service to both end-users and business process owners; monitoring monthly and quarterly updates/releases for changes related to supported systems and data; identifying improvements, assisting with configurations, and responsible for testing and validating data. The System Analyst must be self-directed, creative, strategic, innovative, and customer service oriented.

Requirements

A bachelor's degree and three years of relevant experience are required.
Applicants must be authorized to work full-time in the United States.

Nice To Haves

A master's degree and five years is preferred.

Responsibilities

Support of Event ERP System: Client Support: including development, design, and integration needs. Security and Compliance: manage roles, permissions, and access controls. System configuration, client training and managing client requests. Gather and analyze event data to improve accuracy and efficiency.
Blackbaud CRM Support: Customize Blackbaud CRM. Strong database design and SQL skills are required, .Net programming background is required. Build and maintain integrations between University ERP systems and third-party vendors. Reporting and Analytics support.
Perform all other duties as assigned to support Baylor’s mission
Ability to comply with University policies
Maintain regular and punctual attendance