Systems Analyst

Abilene Christian University•Abilene, TX

1d•Onsite

About The Position

ACU is affiliated with the Fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU. This position reports to the Associate Director of Enterprise Applications and is responsible for providing and supporting computer information systems to the campus community through process analysis, configuration consultation, problem resolution, and reporting. The Systems Analyst analyzes, designs, supports, and documents computer information systems and serves as a project leader. The position provides ongoing support to users through training, maintenance, and troubleshooting. This position is located onsite in Abilene, Texas.

Requirements

Bachelor’s degree in Information Systems or equivalent experience
Experience in application management and support, including troubleshooting and optimization
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
Experience with project coordination or management, including requirements gathering and stakeholder collaboration
Ability to analyze business processes and recommend technical solutions to improve efficiency
Clear oral and written communication with diverse groups
Self-motivated and takes ownership of work
Works well independently and in teams, including leadership roles
Strong interpersonal and customer service skills
Strong oral and written communication skills
Strong organizational skills, ability to work on multiple tasks simultaneously
Knowledge of client and server operating systems like Windows, Linux, and Mac OS
Familiarity with web and application server setup and administration
Ability to analyze and resolve difficult technology problems
Ability to extract and utilize complex information from technical documentation
Experience with relational SQL databases
Project management
Ability to keep current with information technology and its application to higher education
Must be able to work at a computer for extended periods of time
Must be able to work extended hours as the need arises
On-call rotation
Performing software maintenance and updates outside of working hours

Nice To Haves

Participating in conferences and training classes on higher education application software or computer systems
Interpersonal and communication classes and workshops
Operating systems training
Time and multiple priorities management workshops
Application software training
Attend occasional out-of-town conferences and training

Responsibilities

Provide end-user customer support
Participate in on-call rotation
Provide consultation and project management to university departments
Install and maintain software used by the university
Centrally document procedures and tasks in a detailed format for knowledge sharing
Research questions and problems concerning the software systems
Respond to customer questions and concerns
Train end-users to effectively use software
Provide second-tier support for services maintained by Enterprise Applications
Resolve issues in a timely manner so that campus users can successfully use computing services
Respond to after-hours emergencies and facilitate timely resolutions
Gather specifications from departments wishing to acquire, implement, and maintain software to maximize effectiveness
Collaborate with vendors to identify solutions that meet university needs
Collaborate with team members to develop and/or integrate software that meets university needs
Install software system upgrades
Document the systems
Complete daily tasks to ensure system performance
Participate in both technical and non-technical teams to maximize the use of software
Write procedures to document daily tasks
Documenting, auditing, and enforcing processes