Systems Analyst

General Dynamics Information Technology • Sterling, VA

17h • $81,349 - $103,500 • Onsite

About The Position

The Systems Analyst serves as the primary technical and functional support expert for enterprise applications used by the supply chain team on GDIT’s GSE&SC+ program, including the Warehouse Management System (WMS), Oracle Source-to-Pay, and Microsoft 365 services. The role provides day-to-day application support, Tier 1 troubleshooting, user access administration, reporting, testing, data analysis, documentation, and coordination with stakeholders and technical teams. The position is onsite in Sterling, Virginia, with no telecommuting option, and requires U.S. citizenship and the ability to obtain an Active Secret Clearance.

The analyst supports the WMS and other enterprise applications, manages permissions across Azure Active Directory, on-premises Active Directory, WMS, and Appian, and helps ensure identity and access practices comply with security and governance policies. The role translates business needs into reporting specifications, develops and maintains SQL and PL/SQL queries, maintains paginated reports, and manages reports on Power BI Report Server.

The analyst leads manual regression testing for web applications and enhancements, validates system changes, and coordinates with development teams on releases and bug fixes. The role also maintains system documentation and support runbooks, records incidents and resolutions in ServiceNow, provides user training and guidance, and serves as a liaison among program, development, and infrastructure teams.

Requirements

• At least 1 year of related experience.
• U.S. citizenship is required.
• Ability to obtain an Active Secret Clearance.
• Strong problem-solving skills and ability to work independently.
• Strong communication and documentation skills.

Nice To Haves

• Bachelor’s degree in information technology, Computer Information Systems, or a related field.
• At least 1 year of experience in application support or IT operations.
• Experience with Warehouse Management System processes and workflows, specifically Blue Yonder WMS.
• Experience with procurement applications and workflows, specifically Oracle Source-to-Pay.
• Experience with Microsoft 365, Azure AD, and Active Directory.
• Progressing toward proficiency in SQL for analysis, troubleshooting, and validation.
• Experience performing manual regression testing.
• Strong understanding of IT governance, access management, and compliance standards.
• Experience with ServiceNow or similar tools.

Responsibilities

• Serve as the primary point of contact for the Warehouse Management System, providing day-to-day functional and technical support to business users.
• Perform Tier 1 troubleshooting of system, workflow, and configuration issues across multiple enterprise applications.
• Collaborate with stakeholders, development teams, and infrastructure teams to identify root causes and implement long-term solutions.
• Manage user permissions across Azure Active Directory, on-premises Active Directory, the warehouse management system, and Appian.
• Help ensure compliance with security and governance policies for identity and access management.
• Translate business requirements into technical reporting specifications and deliver performance reports.
• Lead manual regression testing for web applications and system enhancements.
• Validate system changes and coordinate with development teams on release cycles and bug fixes.
• Develop and maintain PL/SQL queries for operational reporting and application management.
• Run and modify SQL queries to investigate data issues, validate datasets, and support reporting, testing, troubleshooting, and analytics.
• Maintain and build paginated reports using Microsoft Report Builder.
• Deploy, configure, and manage reports on Power BI Report Server, including folder security, subscriptions, data sources, and scheduled refreshes.
• Ensure compliance with corporate IT quality, security, and governance standards.
• Maintain documentation for system configurations, procedures, and support runbooks.
• Document technical activities, incidents, and resolutions in ServiceNow.
• Act as a liaison among program teams, development teams, and technical infrastructure groups.
• Provide business users with training and guidance on systems, processes, and IT best practices.
• Maintain current knowledge of relevant technologies and participate in special projects as required.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay.
• Paid time off.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• Full flex work weeks where possible.
• Vacation, sick, and personal time, plus holidays and paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed