Systems Analyst (IT)

DaVita Kidney Care

1d • Onsite

About The Position

The ideal System Analyst will be intuitive, smart, have attention to detail, possess a curious mindset, be a fast learner and be able to "hit the ground running" after completing training. This System Analyst will be focusing on the following tasks: Provide Tier IV support for the production backlog which they work through and create Jira stories. Analyze and gather details around issues in a production in-house software application and generate documentation that adheres to format and content standards. Work with other Support System Analysts, Business Analysts, Developers, QA analysts, and Product Managers in aiding troubleshooting and resolution. Working closely with Tier I, Tier II and Tier III (Dev Team) on Jira tickets. Perform analysis of complex technical systems along with combining their understanding of the perspectives of the end users and business stakeholders. Assess the risks of applications issues and documents the impact of issues from the perspective of end users, data integrity, and other criteria (10% of time). Work as a liaison between Production and Feature teams. Serve as a gatekeeper - assess the Tickets being presented - review, validate and process them ahead or may close the ticket or send it back for more details. This System Analyst will also be working with Legal and Compliance.

Requirements

• Experience serving as a System Analyst in a production support environment.
• Must have 2-3 years of experience providing support for healthcare related applications (ideally applications affiliated with patient support and business operations supporting physicians, nurses, and or clinicians).
• Minimum of 2-3 years of System Analysis experience.
• Reading, interpreting, capturing, transferring and documentation.
• Curiosity to learn and investigate why issues are occurring.
• Background in Customer Service and Support.
• Requirements validation expertise.
• Must have experience troubleshooting production/application related issues.
• Must have excellent oral and written skills.
• Good ability to communicate and requiring minimal direction.
• Flexible attitude.
• Process Driven.
• Ability to work with project stakeholders.
• Customer Service Mindset.
• Investigative approach to solving problems.
• Ability to be fast and responsive.
• Highly organized.
• Skilled in working with MS Word and Excel.

Nice To Haves

• Preferably either Electronic Healthcare Record System or a Hospital System.
• Experience working with ServiceNow is helpful.
• Product and QA Testing skills are very helpful.
• Technical Writing experience will be helpful for writing uses cases.
• Experience working with Jira is highly desired.
• Exposure to development is a plus.
• Experience creating BRDs would be helpful.
• Experience working with Snagit.
• Experience working within an Agile/Scrum environment.
• Experience supporting large scale application development efforts.
• Technical Writing experience will be helpful.
• Troubleshooting experience will be helpful.
• Wireframe experience.

Responsibilities

• Provide Tier IV support for the production backlog which they work through and create Jira stories.
• Analyze and gather details around issues in a production in-house software application and generate documentation that adheres to format and content standards.
• Work with other Support System Analysts, Business Analysts, Developers, QA analysts, and Product Managers in aiding troubleshooting and resolution.
• Working closely with Tier I, Tier II and Tier III (Dev Team) on Jira tickets.
• Perform analysis of complex technical systems along with combining their understanding of the perspectives of the end users and business stakeholders.
• Assess the risks of applications issues and documents the impact of issues from the perspective of end users, data integrity, and other criteria (10% of time).
• Work as a liaison between Production and Feature teams.
• Serve as a gatekeeper - assess the Tickets being presented - review, validate and process them ahead or may close the ticket or send it back for more details.
• Work with Legal and Compliance.
• Perform System & functional requirements review (20% of time) which includes: Reviewing issues affecting IT applications to determine if the behavior matches what is intended in the requirements Identifying potential enhancements
• Perform Root Cause Analysis (65% of time), including but not limited to: Recreating issues for troubleshooting Analyzing the system architecture, code, and data Documenting steps to reproduce
• Stay on top of email, chats, and meetings.
• Host meetings.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform Star Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed