Systems Analyst (Remote)

Neumo Holdings LLC• CA, US, CA

9d•$110,000 - $130,000•Remote

About The Position

The Financial/HR ERP Systems Analyst will work with a team providing customer support, testing, documentation, training and software installation/configuration of Banner Finance and Human Resources ERP applications. This position will be focused on providing ongoing customer consultation, analysis and training of the Banner HR software.

Requirements

Bachelor’s degree or equivalent work experience.
3+ years’ experience in business workflow experience including Governmental Financial software systems, including General Ledger, Accounts Payable, Payroll and Human Resources, Accounts Receivable, etc.
3+ years’ experience in a customer service role.
Strong customer relations, communication, and training experience.
Experience working in a virtual teamwork environment.
Experience working with external agencies such as IRS, SSA & State Retirement systems in providing electronic file submissions.
Strong Customer service and analytical skills required.
Strong problem-solving and communication skills.
Excellent communication skills, interpersonal, verbal & written, with the ability to communicate technical information to both technical and non-technical individuals.
Must be able to work independently and within a team environment to provide a high level of customer satisfaction.
Ability to work independently, multi-task, prioritize tasks, and execute without constant supervision.
Proven ability to meet project timelines for deliverables.
Ability to clearly document requirements, results, and feedback to aid in problem resolution and product enhancement.
Development and presentation of customer training and associated documentation.
Ability to adapt to ongoing changes in the business environment.
Seek continuous learning opportunities.

Nice To Haves

Banner software support experience preferred.

Responsibilities

Front-line issue resolution via phone, e-mail, and Web.
Responsible for in-depth troubleshooting & problem determination in resolution of software issues.
Identify software issues through recreation of customer issue and provide necessary details needed for associated bug, enhancement or change request.
Work collaboratively with Ellucian support and development teams in problem resolution.
Attend Ellucian-sponsored training in continuous learning of product development & enhancements.
Work collaboratively with other Banner team members to provide a high level of customer satisfaction and service delivery.
Provide User training via Web as well as at customer sites.
Develop and prepare procedural User documentation and presentations.
Perform other duties as assigned.