Systems Analyst

Family Care Network•Bellingham, WA

2d•Onsite

About The Position

Join a team that cares. Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County. We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community. Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network! The Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Also diagnose and repair computers that come in for service, order parts and produce quotes for new equipment. May also work with IT Manager and Systems Administrator on network security. Follows department protocol to log problems, recommend resolutions, priority, and tracking.

Requirements

High School Diploma or GED required.
Network infrastructure knowledge necessary.
Knowledge of Antivirus
Knowledge of a medical office practice.
Competency in EMR and Practice Management (Epic).
Analyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests over the phone, through email and ticketing system.
Establish good employee relations including conflict resolution.
Intermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets.
Discern and maintain confidentiality (i.e. HIPAA, proprietary information, etc.)
Works as part of a team; model a positive work ethic and customer friendly relations.
Prioritize and multitask detailed projects with frequent interruptions.
Solve problems issues and concerns in a professional manner.
Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
Customer Service and Personal Skills: Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users.

Nice To Haves

Associate or Bachelor’s Degree in Computer Science (CS, Network Engineering, Specialty Training) preferred.
Experience working in a medical environment a plus.

Responsibilities

Adheres to assigned work schedule (attendance and punctuality).
Maintains the hardware and software systems for all company applications and users.
Coordinates with outside vendors as appropriate.
Performs testing on desktop software solutions prior to implementation.
Citrix XenApp, Citrix Workspace.
Data Backup and recovery.
PC / Hardware Maintenance: Support Windows, Linux, MS Office Apps, & Mac OS, Android and Apple iOS
Supports basic computer training on software fundamentals, bridging gap between users and IT staff.
Interfaces with network users to resolve problems and to maintain a high level of customer satisfaction.
Follows department protocol to log problems, recommend resolutions, priority and tracking.
Keeps the IT team informed.
Meets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework.
Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
Other duties as assigned.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.
You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for FCN applicable bonuses