Systems Analyst

Career Certified • Greenwood Village, CO

1d • Hybrid

About The Position

The IT Support Specialist’s role is to assist the IT Manager in the streamlined operation of the IT Department in alignment with the business objectives of the organization. The IT Support Specialist will primarily handle incoming issues from end users for all company employees, provide initial troubleshooting and analysis, and escalate tickets as needed.

Requirements

• Be business professional and can interact with all levels within the organization including managers, president and CEO
• Ability to collaborate effectively with different departments and team members
• Data entry skills
• Proficiency in Word, Excel, and intuitive web-based applications
• Excellent written and verbal communication skills
• Ability to meet deadlines and prioritize with high attention to detail
• Entrepreneurial, self-motivating and self-directing
• Knowledge of office protocol, procedures, resourcefulness and the ability to problem – solve
• Demonstrated ability to manage multiple tasks and work independently with minimal supervision
• Ability to conduct and direct research into IT issues and products as required
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Exceptional customer service orientation
• Technical knowledge of PC operating systems and Mac’s
• Technical knowledge of desktop and portable hardware, protocols, and standards
• Familiarity with network services (ie, phone systems, copiers, printers, etc.)

Nice To Haves

• End-user systems and application support experience desired

Responsibilities

• Assist IT Manager in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals
• Maintain ticketing system and address user issues for in office and remote employees
• Maintain systems inventory and asset allocation database
• Keep current with the latest technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED