Systems Analyst

City of Redmond•Redmond, WA

About The Position

The City of Redmond is hiring a Systems Analyst with expertise in business applications for its Business Solutions team within the Technology & Information Services department. The team manages a portfolio of more than 170 applications across City functions and departments. The role focuses on large-scale enterprise business applications, including ERP, EAM, HRIS/HCM, and permitting systems. The Systems Analyst optimizes business applications to meet departmental needs and improve functionality, usability, and performance. The position provides daily support to application users and serves as a liaison between business stakeholders and IT, aligning technology solutions with operational goals. Success requires backend technical expertise, proactive stakeholder communication, and strong customer engagement. The position analyzes, designs, implements, and maintains vendor and in-house applications, including Tier 1 applications for Parks, Public Works, and Planning. It also supports system customization and administration, integrations, databases, reporting, training, technical standards, projects, and vendor relationships.

Requirements

Intermediate to advanced knowledge and experience with large-scale enterprise business applications such as ERP, EAM, HRIS/HCM, and permitting systems.
Business analysis and design skills, including documentation.
Functional analysis skills to translate business needs into application specifications.
Knowledge of data visualization tools such as Power BI, Excel, or Tableau.
Knowledge of SDLC methodology and IT security concepts and standards.
Knowledge of project management methodologies such as Waterfall and Agile.
Ability to use project management tools such as Smartsheet, JIRA, MS Project, or Excel.
Ability to support decisions and resolve complex problems by understanding City priorities and organizational needs.
Ability to consider the entire body of work and assimilate the big picture.
Three to five years of experience analyzing, designing, developing, procuring, testing, and maintaining information systems.
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Nice To Haves

Bachelor’s degree in computer information systems, business, or a related field.
Two years of project management experience.

Responsibilities

Build and maintain trusted partnerships with business stakeholders through proactive communication, status updates, and early escalation of risks or changes.
Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements.
Evaluate systems and identify opportunities to improve, consolidate, or modernize platforms.
Analyze, design, implement, and maintain vendor and in-house developed business applications, including Tier 1 applications for Parks, Public Works, and Planning Departments.
Develop training materials and documentation, and deliver end-user training.
Customize and administer enterprise systems using built-in tools, and integrate business applications using data mapping techniques and various technologies.
Design and maintain databases, reports, and dashboards; troubleshoot issues, perform root cause analysis, and optimize system performance.
Define and document technical standards, procedures, and best practices.
Stay current on emerging technologies and recommend improvements to business systems.
Provide technical guidance on complex issues and oversee application updates, patches, and system modifications.
Manage vendor relationships, maintenance agreements, warranties, and escalations.
Lead and/or support projects using established project management practices.
Facilitate systems analysis and change management processes with City departments.
Create and manage platform management awareness training programs for employees, contractors, and approved system users.
Provide subject matter expertise to City senior management on systems solutions, best practices, and compliance requirements, particularly those related to Federal, State, and County standards.
Monitor vendor alignment with system requirements as needed.
Contribute to technical systems implementation, design, programming, and systems administration duties.

Benefits

Choice of two medical plans for employees and eligible dependents; employee healthcare premiums are paid by the City of Redmond.
Prescription drug insurance included with each medical plan.
Dental insurance for employees and eligible dependents.
Vision insurance for employees and eligible dependents.
Life, accidental death and dismemberment, short-term disability, and long-term disability insurance; optional employee-paid voluntary life insurance.
Flexible spending accounts for healthcare and dependent care expenses.
Paid vacation and 13 paid holidays per year.
Employee Assistance Program.
Department of Retirement Systems pension and additional retirement plan options, including the Municipal Employees Benefit Trust and MetLife 457 Plan.
Annual cost-of-living adjustments.
Annual merit increases of up to 5%.