Systems Analyst

Columbia Bank•Vancouver, WA

1d•Onsite

About The Position

Manage and perform medium- to high-complexity analysis supporting the selection, contracting, implementation, and ongoing management of technology products, services, and vendors that meet business requirements. Own the contract and vendor management strategy for technology products and services across a portfolio or line of business, including Risk Tier 1 and 2 products with medium to high business complexity. Administer technology contracts and vendor requirements, such as renewals, licensing, service commitments, and contractual obligations, while minimizing operational, financial, and contractual risks through vendor governance, lifecycle management, and adherence to Bank policies and procedures. Evaluate internal technology needs and recommend vendors, products, licensing, and contractual solutions. Serve as a liaison among business stakeholders, technology vendors, Procurement, Legal, Finance, Information Security, and internal technology resources. Develop and document business, vendor, and contractual requirements; assess available technologies and vendors; and analyze contracts, renewals, licensing terms, pricing, and product or service changes to inform decisions. Support contract renewals, amendments, terminations, and vendor transitions, coordinating approvals with appropriate stakeholders. Partner with business and technology stakeholders to identify and communicate vendor performance, service, contractual, licensing, and support issues for resolution. Track expiration dates, renewal and termination notice periods, licensing commitments, service levels, and other contractual obligations. Identify opportunities to optimize technology spending, consolidate vendors or contracts, remove unused licensing, and improve commercial terms. Support vendor relationship and performance management, including service monitoring, escalations, contract compliance, and vendor accountability. Coordinate with Bank functions on third-party risk management, due diligence, contract review, and vendor governance. Comply with applicable Bank regulations, policies, procedures, and required training; keep current with regulatory changes and maintain working knowledge of applicable policies and regulations, including the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security. The role may include coaching, mentoring, or training others and teaching coursework as a subject matter expert. Demonstrate and foster Columbia's corporate culture, take personal initiative, and support the vision to become the “Business Bank of Choice.” Other duties may be assigned. This role is fully onsite at 1220 Main Street, 3rd Floor, Vancouver, WA 98660. Occasional travel is required.

Requirements

7–10 years of experience in technology operations, technology vendor management, contract management, or related banking experience (required).
Knowledge of technology contract and vendor management, bank operations, technology products and services, and third-party products.
Extensive familiarity with technology vendors, software and SaaS licensing, cloud services, professional services, renewals, and contractual requirements.
Advanced knowledge of technology contract lifecycle and vendor management practices, including vendor selection, contract review, renewals, amendments, licensing, service-level commitments, and vendor performance management.
Advanced PC program skills, with extensive experience using Excel and other systems to track technology contracts, vendors, licensing, spend, renewals, and contractual obligations.
Ability to analyze complex information and resolve issues to achieve department goals.
Strong verbal and written communication skills for technical and non-technical audiences.
Ability to analyze complex vendor, contractual, licensing, and financial information accurately and with attention to detail.
Ability to accurately document contract requirements, vendor commitments, issues, and resolutions.
Strong analytical ability to understand sophisticated technology products, services, contracts, pricing structures, and licensing models to resolve business problems.
Ability to respond promptly to customer and stakeholder needs and effectively manage vendor and internal stakeholder relationships.
Ability to set goals and objectives, prioritize and plan work, use time effectively, meet deadlines and commitments, and work independently with little or no directional guidance from a manager.
Ability to proactively manage renewal dates, termination notice periods, vendor deliverables, and other time-sensitive contractual commitments.

Responsibilities

Analyze technology needs and support selection, contracting, implementation, and ongoing management of technology products, services, and vendors.
Own contract and vendor management strategy for technology products and services across a portfolio or line of business.
Administer technology contracts and vendor requirements, including renewals, licensing, service commitments, and contractual obligations.
Evaluate technology vendors, products, licensing, and contractual solutions for business needs, including Risk Tier 1 and 2 products.
Serve as liaison among business stakeholders, vendors, Procurement, Legal, Finance, Information Security, and internal technology resources.
Develop and document business, vendor, and contractual requirements.
Analyze contracts, renewals, licensing terms, pricing, and vendor product or service changes to support informed decisions.
Assist with contract renewals, amendments, terminations, and vendor transitions, coordinating stakeholder review and approval.
Identify and communicate vendor performance, service, contractual, licensing, and support issues for resolution.
Track contract expiration dates, renewal and termination notice periods, licensing commitments, service levels, and other contractual obligations.
Identify opportunities to optimize technology spend, consolidate vendors or contracts, eliminate unused licensing, and improve commercial terms.
Monitor vendor service commitments, escalations, contract compliance, and accountability.
Coordinate third-party risk management, due diligence, contract review, and vendor governance requirements with appropriate Bank functions.
Comply with applicable banking regulations, Bank policies and procedures, and required training; keep current with regulatory changes.
May coach, mentor, or train others and teach coursework as a subject matter expert.
Foster Columbia's corporate culture and take personal initiative; perform other duties as assigned.

Benefits

Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.
The role may be eligible for performance-based incentive compensation.