Systems Analyst-Technical Lead (Retail Pharmacy)

UPMC • Pittsburgh, PA

1h • Hybrid

About The Position

UPMC is hiring a Systems Analyst-Tech Lead (Epic Willow)! This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. This role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization. You will be required to obtain Willow Ambulatory Epic certification within 2 months of starting the role.

Requirements

• 7+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Knowledge of retail pharmacy operations and billing.
• Act 34

Nice To Haves

• Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified.
• Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech, or Pharmacy supervisor.
• Current or past UPMC employee or contractor.

Responsibilities

• Epic application configuration, understanding system integrations, technical system and workflow analysis, self-development, and continuous self-study.
• Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
• Take ownership of a project and can distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
• Have a proficient understanding of multiple system/application development life cycles.
• Interact with vendors (technical issues, project initiatives) independently, as necessary.
• Identify new functionality and/or hardware requirements. Creates test plans. Create and/or manage cutover plans including downtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed