advanced systems analyst- SuccessFactors (Nashville, TN)
About The Position
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a Systems Analyst, you’ll deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You’ll partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement along the way.
Requirements
- 7–10+ years of relevant experience in systems analysis, solution design, and IT operations
- Deep understanding of global HR processes, including Position Management, Time Management, and global localization
- Analyzing, configuring, implementing, and supporting HCM ERP/SaaS systems like Success Factors
- Working knowledge of SDLC, Agile/Scrum, and service-oriented architecture (SOA) concepts
- 5+ years of relevant experience, including leading complex initiatives and multiple tracks of work in Success Factors or SAP HCM
Nice To Haves
- Executive presence with strong stakeholder management, communication, and team leadership skills to guide clients and internal delivery team
- Experience driving process re-engineering/Lean improvements and user-centric design practices
- Experience leading data conversion and advanced query/reporting for operational insights, knowledge of ABAP is preferred
- Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups
- Certification in SAP Success Factors modules like EC, ECP, Compensation, Onboarding and Recruiting is preferred
- Experience/exposure to SAP CPI and SAP BTP
- Proven expertise in Employee Central (configuration, workflows, business rules, data models, and permissions)
Responsibilities
- Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
- Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
- Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
