Systems Analyst Sr

American Electric Power•Gahanna, OH

1d•$87,633 - $109,543•Onsite

About The Position

Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.

Requirements

Bachelor's degree in computer science, engineering, or related technical field is required.
5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Strong knowledge and experience with Java, Javascript, Python
Proven experience in Level 2 production support for high availability systems.
Develop, enhance, and support Java and Cloud‑based applications in production environments.
Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
Strong analytical, troubleshooting, and problem‑solving skills.
Ability to work independently while collaborating with cross‑functional and offshore teams.
Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).
Proven experience automating repetitive operational tasks using Python and Experience automating monitoring, health checks, batch validation, and integration verification.
Strong knowledge of ITIL frameworks and production support best practices.
Experience working with offshore and onshore support teams, including handoffs and L3 coordination.

Nice To Haves

Working knowledge of NoSQL databases (preferred).

Responsibilities

Develop and maintain Java and Python based business applications
Provide Level 2 production support for business applications, including custom and vendor-based solutions.
Maintain application availability and performance, and strict adherence to SLA requirements.
Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support and troubleshoot applications running on enterprise application servers.
Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
Participate in DR testing/validations, post patching validations, and storm mode validations
Participate in on‑call rotations and provide after-hours or weekend support as required.
Drive automation initiatives to reduce manual effort and improve operational efficiency.
Maintain technical documentation, runbooks, and operational procedures.
Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.