Systems Analyst, Senior

Cayuse Holdings•Washington, DC

3d•Onsite

About The Position

The System Analyst plays a pivotal role in the delivery and onboarding of applications within a multi-tenant, high-availability enterprise platform currently undergoing an active migration from legacy systems. Operating in a dynamic and dependency-driven environment, this position requires close collaboration with multiple stakeholders, including application teams, platform engineering, database services, and security teams. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

A strong foundation in Computer Science with a Bachelor's or Master's degree in the field.
Minimum of 8 years of related experience.
Experience gathering and translating business and technical requirements in complex IT environments.
Experience documenting workflows, process maps, and system interactions.
Ability to engage with both technical and non-technical stakeholders.
Active Top Secret Security Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Nice To Haves

Experience with enterprise platform environments or shared services models.
Familiarity with cloud platforms or modern application hosting environments.
Experience supporting system migrations or onboarding efforts.
Understanding of database, platform, and security coordination in IT delivery.
Experience in federal or highly regulated environments.

Responsibilities

Engage with application teams and stakeholders to elicit, refine, and validate business and technical requirements.
Translate customer needs into actionable inputs for engineering, platform, and support teams.
Guide customers through onboarding expectations, ensuring clarity on scope, timelines, and required inputs.
Develop and maintain process flows, onboarding guides, and operational workflows for platform integration.
Document system interactions, dependencies, and data flows between legacy and target environments.
Ensure documentation is structured, accessible, and usable by both technical and non-technical stakeholders.
Align requirements with ongoing delivery activities.
Coordinate across teams (application, platform, database, security) to ensure work progresses in the correct sequence.
Help maintain visibility into work status, upcoming activities, and handoffs.
Identify and surface cross-team dependencies that may impact onboarding or migration timelines.
Highlight gaps, blockers, or misalignments early for timely resolution.
Support mitigation planning by ensuring dependencies are clearly understood and tracked.
Customer onboarding processes are clear, repeatable, and executed smoothly.
Requirements are well-defined, reducing confusion and enabling efficient delivery.
Cross-team dependencies are visible and proactively managed.
Stakeholders have confidence in timelines and expectations.
Documentation supports continuity and reduces reliance on tribal knowledge.
The role contributes to predictable, steady progress across migration and onboarding efforts.
Other duties as assigned.