Senior Systems Analyst

Synergy ECP • Washington, DC

1d • Hybrid

About The Position

NetServices (NSI) is an IT services firm with a long-standing reputation for delivering high-quality, cost-effective solutions to drive lasting results. Now operating as a subsidiary of Synergy ECP, NSI continues to stand out in a crowded contracting landscape through its agility, strong customer focus, and commitment to retaining exceptional talent. By taking on challenging IT initiatives, we cultivate our talent and are continually evolving through our partnerships with clients. Our close-knot team of highly cleared engineers, analysts, and program managers represent some of the best talent locally available. The System Analyst supports the delivery and onboarding of applications within a multi-tenant, high-availability enterprise platform undergoing active migration from legacy systems. This role operates in a complex, dependency-driven environment, partnering with application teams, platform engineering, database services, and security stakeholders. The analyst ensures requirements are clearly defined, processes are structured, and onboarding pathways are executable. The position is essential for efficient customer onboarding and maintaining delivery momentum in a fast-paced, high-visibility setting. Success requires strong analytical thinking, adaptability, and the ability to turn ambiguity into actionable outcomes. This role operates in a fast-paced, high-visibility environment requiring coordination across multiple teams. The ecosystem is highly interdependent, demanding quick understanding of context, adaptability, and alignment across stakeholders. Success requires comfort with complexity, proactive communication, and a focus on driving clarity and structure amid ambiguity.

Requirements

• Active Top Secret clearance.
• Ability to work onsite 3–4 days per week in Washington, DC.
• Experience gathering and translating business and technical requirements in complex IT environments.
• Strong analytical and problem-solving skills in ambiguous situations.
• Experience documenting workflows, process maps, and system interactions.
• Ability to engage with both technical and non-technical stakeholders.
• Strong organizational skills with attention to detail and follow-through.
• Must possess active TS/SCI clearance to be considered for this role.
• U.S. Citizenship

Nice To Haves

• Experience with enterprise platform environments or shared services models.
• Familiarity with cloud platforms or modern application hosting environments.
• Experience supporting system migrations or onboarding efforts.
• Understanding of database, platform, and security coordination in IT delivery.
• Experience in federal or highly regulated environments.

Responsibilities

• Engage with application teams and stakeholders to elicit, refine, and validate business and technical requirements.
• Translate customer needs into actionable inputs for engineering, platform, and support teams.
• Guide customers through onboarding expectations, ensuring clarity on scope, timelines, and required inputs.
• Develop and maintain process flows, onboarding guides, and operational workflows for platform integration.
• Document system interactions, dependencies, and data flows between legacy and target environments.
• Ensure documentation is structured, accessible, and usable by both technical and non-technical stakeholders.
• Align requirements with ongoing delivery activities.
• Coordinate across teams (application, platform, database, security) to ensure work progresses in the correct sequence.
• Help maintain visibility into work status, upcoming activities, and handoffs.
• Identify and surface cross-team dependencies that may impact onboarding or migration timelines.
• Highlight gaps, blockers, or misalignments early for timely resolution.
• Support mitigation planning by ensuring dependencies are clearly understood and tracked.

Benefits

• Highly competitive compensation that is consistently recognized by our employees as being generous!
• Comprehensive Health Benefits package.
• 401K Retirement plan.
• People Partners who will help you navigate both personal and professional worlds.
• Strong wellness related resources offered through our healthcare provider.
• Company-sponsored continuing education program.
• Generous Paid Time Off benefit.
• 10 paid holidays a year.
• Flexible work options that work with your schedule and lifestyle.
• Opportunity to participate annually in building awareness, volunteering and contributing to dozens of organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees