Systems Analyst - Senior

UPMC•Pittsburgh, PA

10h•Hybrid

About The Position

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs in the Oncology/Infusion workspace.

Requirements

Typically has 5+ years experience with modern technology and application support through education or practical experience.
Highly driven and self-motivated to exceed expectations.
Ability to work independently and in a team based environment.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Nice To Haves

Previous oncology experience
Epic Ambulatory Certified
Epic Beacon certified
LPN, RN, OCN credentials
ACBT - Avaya CBTCXADMIN - AVST Cert CX Admin
ITIL - IT Infrastructure Library

Responsibilities

Work in tandem with UPMC pharmacy, lab, operations, leadership, and other departments to build, test, support, and document Oncology and Non-Oncology pharmacy driven workflows. Additionally, recognize opportunities for process optimization.
Second and Third Level Support (Including Maintenance Activities) Independently triage and resolve Level 2 and Level 3 support issues.
Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
Data Quality: Maintain data quality at all times.
Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.Performs in accordance with system-wide competencies/behaviors.Performs other duties as assigned.
Provide ongoing troubleshooting, support, and maintenance of production applications which includes 24/7 on call coverage.