13 - Systems Analyst Manager

Kennebunk Savings•Kennebunk, ME

About The Position

The Systems Analyst Manager independently leads a team of Systems Analysts who partner with business stakeholders, technology teams, and project leaders to deliver technology solutions that support organizational objectives and optimize system integrations and data exchange. The role ensures business requirements are captured, analyzed, and translated into scalable solutions that improve operational efficiency, customer experience, and business outcomes. It combines technical, data, and analytical expertise with strong partnerships across business areas to advance initiatives and optimize performance. The manager collaborates with business and technology teams on requirements, technical specifications, vendor assessments, data transformation, integrations, reporting, workflow improvement, and regulatory and compliance needs. The role also configures and supports business applications and automated processes; develops reports, dashboards, and data processes; supports upgrades, testing, implementation, and training; and resolves technical issues. The position leads, mentors, and coaches Systems Analysts, establishes development and documentation practices, communicates priorities, supports timely project delivery, and fosters a collaborative and accountable team culture. Other duties include supporting the Kennebunk Savings brand and community focus, following organizational policies, completing required training and policy reviews, potentially serving on committees, and taking on additional duties as needed.

Requirements

At least 3 years of related experience.
Experience in a professional, service-focused, fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Experience facilitating cross-functional partnerships among business units, technology teams, vendors, and stakeholders.
Proven ability to develop, coach, and lead a technical team.
Highly self-motivated, proactive, and results-oriented.
Professionalism, integrity, trustworthiness, and ability to maintain confidentiality.
Proficiency in Microsoft Office products.
Ability to adapt to change.
Strong written, verbal, and presentation communication skills.
Strong organizational and project coordination skills, including managing multiple priorities, initiatives, and deadlines.
Accuracy, attention to detail, and commitment to data integrity and quality.
Strong analytical and critical-thinking skills, including root-cause analysis, evaluating alternatives, and solving complex technical and business problems.
Advanced proficiency in SQL queries, database management, data modeling, and query optimization.
Experience with modern business intelligence platforms and data visualization tools for reporting, analytics, and decision-making.
Understanding of data integration concepts, including ETL/ELT and using data from data warehouses, transactional databases, object stores, APIs, and other enterprise data sources.
Experience with structured and semi-structured data formats, including JSON and XML.
Proficiency in scripting and automation technologies, including VBScript or other relevant scripting languages.
Experience with application administration, configuration management, and system troubleshooting.
Broad understanding of hardware and software systems, including installation, maintenance, and life cycles.
Advanced computer skills and ability to learn and support emerging technologies and enterprise systems.
High school diploma or General Education Diploma; the posting also lists a bachelor’s degree in Information Systems, Information Management, Computer Science, or a related business field.
Ability to perform the essential job functions unaided or with reasonable accommodation.
Dexterity to operate a computer and other office equipment; ability to lift and move moderately heavy objects on occasion; and ability to remain seated for extended periods.

Nice To Haves

Prior knowledge of banking, financial services, and regulatory compliance requirements.
Understanding of information security, risk management, data governance, and regulatory controls within a financial services environment.
Bachelor’s degree in Information Systems, Information Management, Computer Science, or a related business field.

Responsibilities

Partner with business stakeholders, technology teams, project leaders, and Business Analysts to translate user and system requirements into functional technical specifications and solution requirements.
Identify available data, communicate findings and results, and develop implementation strategies.
Support requests for proposals, vendor assessments, vetting processes, and application comparisons for new initiatives.
Discuss data transformation, integration, and reporting requirements with technical and non-technical audiences.
Work with business areas to improve workflows and automation, emphasizing process optimization, efficiency, and continuous improvement.
Work with IT and business areas to ensure policies and procedures support regulatory and compliance activities.
Manage business partner expectations and facilitate team resources to support business needs.
Configure, document, and provide technical support for business applications, workflows, APIs, integration specifications, and other automated processes.
Create reports, dashboards, and automated data processes using PHP, SQL, Power BI, Excel, or other reporting tools.
Cross-train team members in new software and solutions.
Support application upgrades, testing, implementation, and user training.
Work with business users and Systems Analysts to resolve technical issues and conduct root cause analysis.
Ensure interoperability across systems and identify improvement opportunities or process gaps.
Lead and mentor Systems Analysts, fostering a collaborative and innovative environment.
Establish development-method best practices and standards for documentation and communication.
Coach direct reports, develop their skills, identify professional growth opportunities, build bench strength, and retain and motivate high performers.
Encourage innovative approaches to problems and opportunities.
Communicate project responsibilities and priorities to direct reports and drive on-time delivery using agile or hybrid management approaches.
Support positive team interactions and address performance issues promptly and directly.
Promote the Kennebunk Savings brand by recommending products and services and supporting its community focus and commitment to being a premier employer.
Understand, support, and follow organizational policies and procedures; emphasize teamwork; keep abreast of company news; and complete required training and policy reviews.
Serve on committees as needed and take on additional tasks and duties.