Systems Analyst III

CareSource • Dayton, OH

1d • $94,100 - $164,800 • Onsite

About The Position

The Systems Analyst III is responsible for leading research and analysis to identify systems impacted by requirements, possible interfaces, cross team dependencies and affected lines of business. This role involves leveraging appropriate approaches and modeling techniques to elicit requirements, recognizing inconsistencies and gaps in complex business processes, and assisting in planning activities and the development of business case documents. The analyst will translate business needs and technical requirements into clear agile stories and features, serving as a liaison between technical teams and users/stakeholders. They will perform root cause analysis, build and sustain relationships, and assist QA in preparing test scenarios and data. This position requires setting objectives with an understanding of how their output impacts other job areas, contributing to operational goals, and working independently with discretion within established boundaries. Problem-solving involves reasoning and analysis for vague issues, updating work methods based on experience, and identifying solutions through data trends. The role offers higher autonomy for non-routine problems and requires making sound judgment calls, potentially seeking assistance from others.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field or equivalent years of relevant work experience is required.
• Five (5) years of experience in requirements management is required.
• Five (5) years of experience working in Facets, CCA, SAP, CRMs or other similar enterprise systems is required.
• Familiarity with the healthcare environment (Medicaid/Medicare) is required.
• Experience designing interfaces and/or mocking up user interfaces to support and display the information in multiple UI disciplines (Web, Mobile, Client Server, etc.) is required.
• Ability to establish effective working relationships with stakeholders at all different levels.
• Proficient in all areas of requirements elicitation (facilitation, process modeling, requirements documentation).
• Experience in creating and writing technical specifications within an agile framework: Epic, Feature, Story, and Task; understands key components of good story writing to enable adaptation of standard industry formats and approaches for effective use.
• Understanding of project lifecycles coupled with the software development lifecycle, including processes, techniques, continuous delivery, tools agile, test driven development, and waterfall.
• Thorough understanding of business analysis principles.
• Flexibility during organizational and/or business changes.
• Effective problem-solving skills with attention to detail.
• Ability to develop, prioritize and accomplish goals.
• Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking.
• Ability to effectively prioritize and execute tasks while working both independently and in a team-oriented, collaborative environment.

Nice To Haves

• Power Apps
• Power BI (certification preferred)
• ServiceNow queries, workflows & reporting
• ADO Queries
• Data Modeling
• SharePoint Super User
• Collaborate with BI team or BI developers to automate metric reporting and dashboards
• Certifications around our core technical systems is preferred; Facets, CCA, SAP,CRMs or other similar Enterprise systems that mimic those CareSource invests in.
• Certifications around Agile, SAFE, or the Business or System Analyst role is preferred.

Responsibilities

• Lead research and analysis to identify systems impacted by requirements, possible interfaces, cross team dependencies and affected lines of business.
• Leverage appropriate approaches and modeling techniques to elicit requirements.
• Recognize inconsistencies and gaps in a complex business process.
• Assist in planning activities and development of business case documents.
• Translate business needs and technical requirements by authoring clear agile stories and features.
• Serve as a liaison between technical teams and users, stakeholders.
• Perform root cause analysis.
• Build, sustain, and leverage relationships with persons within his/her area of immediate responsibility.
• Assist QA in preparation of test scenarios and test data.
• Sets objectives for own job with the understanding of how output would affect and impact other job areas related to own job.
• Contributes and provides input to the development of operational area goals within the context of own job area.
• Updates and/or modifies work methods based on past experiences, and identifies solutions to problems by recognizing similarities through data trends.
• Perform any other job duties as requested.

Benefits

• In addition to base compensation, you may qualify for a bonus tied to company and individual performance.
• We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior