SYSTEMS ANALYST II

Cook County•Chicago, IL

7d•Onsite

About The Position

The Systems Analyst II (Desktop) is responsible for providing hardware and software support to desktops, Wyse terminals and laptop workstations. Other responsibilities include troubleshooting and problem solving concerning departmental projects, rollouts, and PC installations.

Requirements

High School Diploma or G.E.D. and Three (3) years of work experience resolving end-users’ hardware and software issues in an IT environment is required (Must provide proof at time of interview)
Associate’s Degree and One (1) year of work experience resolving end-user’s hardware and software issues in an IT environment is required (Must provide proof at time of interview)
Must be able to lift at least 50 lbs is required
Must be able to travel to work sites throughout Cook County is required
Knowledge of Microsoft Office Suite and Windows 7 platform
Knowledge of computer technology, installation, and configuration of workstation equipment
Knowledge of networking essentials and wireless connectivity for mobile devices
Skilled in problem-solving with strong attention to detail
Customer service skills and the ability to react diplomatically and patiently to internal and external customers
Written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures
Ability to function in a fast-paced environment and in stressful situations while meeting deadlines
Ability to manage multiple projects utilizing best practices based on departmental priorities, policies, and procedures
Ability to travel work sites throughout Cook County
Strong response time to phone calls, emails, and customer/user requests
Strong initiative
Must be able to lift 50 lbs.

Nice To Haves

Associate’s or higher-level degree
MSCE, A+ and Microsoft Office Certifications
Desktop support experience in a healthcare environment

Responsibilities

Provides day-today IT Desktop support for all desktop technology devices including, laptops, Wyse devices, printers, wireless and networking devices as well as desktop support involving Windows operating systems and Microsoft Office
Loads appropriate software packages such as operating systems, networking components, and specific office applications
Troubleshoots all existing and future Windows operating system platforms
Provides Helpdesk support. Monitors ticketing system and completes tickets in a timely manner
Provides updates and status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
Rebuilds, reformats, and reimages computers
Utilizes systems and tools as instructed for documentation and tracking
Adheres to departmental standards and processes and contributes to continuous process improvement
Travels between work sites located throughout Cook County to perform assigned duties