SYSTEMS ANALYST II

Cook County•Chicago, IL

4d•Hybrid

About The Position

The Systems Analyst II (Desktop) provides hardware and software support for desktop computers, Wyse terminals, and laptop workstations. The role also troubleshoots and solves problems related to departmental projects, rollouts, and PC installations. The position is based at John H. Stroger Hospital and is described as hybrid remote, with travel between work sites throughout Cook County. The schedule is Monday through Friday, 3 p.m. to 11 p.m. Salary is commensurate with the years of experience disclosed and documented at the time of application.

Requirements

High school diploma or GED and three years of work experience resolving end-user hardware and software issues in an IT environment, or an associate degree and one year of such experience; proof is required at the time of interview.
Ability to lift at least 50 pounds.
Ability to travel to work sites throughout Cook County.
Knowledge of Microsoft Office Suite and the Windows 7 platform.
Knowledge of computer technology and workstation equipment installation and configuration.
Knowledge of networking essentials and wireless connectivity for mobile devices.
Problem-solving skills and strong attention to detail.
Customer service skills and the ability to respond diplomatically and patiently to internal and external customers.
Written and verbal communication skills, including the ability to read, analyze, and interpret technical procedures.
Ability to work in a fast-paced environment and stressful situations while meeting deadlines.
Ability to manage multiple projects using best practices and departmental priorities, policies, and procedures.
Strong response time to phone calls, emails, and customer or user requests.
Strong initiative.

Nice To Haves

Associate degree or higher.
MSCE, A+, or Microsoft Office certifications.
Desktop support experience in a healthcare environment.

Responsibilities

Provide day-to-day IT desktop support for desktops, laptops, Wyse devices, printers, wireless and networking devices, Windows operating systems, and Microsoft Office.
Load operating systems, networking components, and specific office application software.
Troubleshoot existing and future Windows operating system platforms.
Provide help desk support by monitoring the ticketing system and completing tickets in a timely manner.
Provide users and the manager with updates and status or completion information by voicemail, email, or in-person communication.
Rebuild, reformat, and reimage computers.
Use systems and tools as instructed for documentation and tracking.
Follow departmental standards and processes and contribute to continuous process improvement.
Travel between work sites throughout Cook County to perform assigned duties.