SYSTEMS ANALYST II

Cook County•Chicago, IL

About The Position

The Systems Analyst II (Desktop) provides hardware and software support for desktop computers, Wyse terminals, and laptop workstations. The role also troubleshoots and resolves issues related to departmental projects, technology rollouts, and PC installations. The position is based at Harrison Square and is scheduled Monday through Friday, 8 a.m. to 4 p.m. It includes travel between work sites throughout Cook County. Salary is commensurate with experience disclosed and documented when the application is submitted; experience not disclosed or documented at that time will not be considered for initial step placement.

Requirements

High school diploma or GED and three years of work experience resolving end-user hardware and software issues in an IT environment; proof must be provided at the time of interview; OR an associate degree and one year of such work experience; proof must be provided at the time of interview.
Ability to lift at least 50 pounds.
Ability to travel to work sites throughout Cook County.
Knowledge of Microsoft Office Suite and the Windows 7 platform.
Knowledge of computer technology and workstation equipment installation and configuration.
Knowledge of networking essentials and wireless connectivity for mobile devices.
Problem-solving skills and strong attention to detail.
Customer service skills, including the ability to respond diplomatically and patiently to internal and external customers.
Written and verbal communication skills and the ability to read, analyze, and interpret technical procedures.
Ability to work in a fast-paced environment and stressful situations while meeting deadlines.
Ability to manage multiple projects using best practices and departmental priorities, policies, and procedures.
Strong responsiveness to phone calls, emails, and customer/user requests.
Strong initiative.

Nice To Haves

Associate’s degree or higher.
MSCE, A+, or Microsoft Office certifications.
Desktop support experience in a healthcare environment.

Responsibilities

Provide day-to-day IT desktop support for desktops, laptops, Wyse devices, printers, wireless and networking devices, Windows operating systems, and Microsoft Office.
Load operating systems, networking components, and specific office application software packages.
Troubleshoot existing and future Windows operating system platforms.
Provide help desk support, monitor the ticketing system, and complete tickets in a timely manner.
Provide users and/or the manager with updates, status information, and completion information by voicemail, email, or in person.
Rebuild, reformat, and reimage computers.
Use systems and tools as instructed for documentation and tracking.
Follow departmental standards and processes and contribute to continuous process improvement.
Travel to work sites throughout Cook County to perform assigned duties.