Systems Analyst I

Seaspan • Esquimalt, BC

15d • $73,800 - $90,200 • Hybrid

About The Position

The Systems Analyst I maintains operational excellence of Seaspan’s live
business systems. Working closely with team members and directly supporting end
users, the Systems Analyst responds to user needs while determining appropriate
urgency and priority.  This role contributes to the design and development of
new system functionality to suit Seaspan’s growing needs.

Note: This position qualifies for an optional hybrid work schedule after 90 days
of onsite work and onboarding. Employee will be subject to the terms of the
Flexible Work Policy Agreement. This position is based at 825 Admirals Road,
Victoria.

Requirements

• Bachelor’s degree in Computer Science, Business Administration or completion of a Post-secondary Diploma in Computer Science.
• 2 - 3years of related work experience (systems analysis, application development and support, operations support, service desk).
• 1 - 2 years of technical experience with programming languages, database administration, and server administration.
• Experience in supporting at least one core operations process such as order to invoice, procure to pay, product lifecycle management, material resource planning, or manufacturing.
• Passion for service excellence and business enablement, as well as the proven ability to deliver on work products that provide measurable business benefit.
• Able to collaborate well with peers, as well as internal and external stakeholders.
• Excellent communication skills, being able to adapt to various audiences.
• Able to act as a subject matter expert for assigned applications.
• Understanding of troubleshooting principles, methodologies, and issue resolution techniques.
• Technical knowledge of programming languages and relational databases, such as .Net, Java, C#, SharePoint, Oracle and SQL Server.
• Understanding of how the business works, and ability to demonstrate continuous learning and development of business acumen through formal and informal training.

Nice To Haves

• Experience in developing and maintaining interfaces for both on-premise and SaaS applications preferred.

Responsibilities

• Provides end-user support and works independently or with other teams including vendors to identify trends for recurring application issues.
• Analyzes information from different sources and utilizes reference documentation to find solutions to business issues.
• Produces incident reports and troubleshooting knowledge articles.
• Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.  Provides technical support for assigned systems/projects and takes ownership of low-risk applications.
• Assists peers with planning and supporting larger, higher-risk projects.
• Assists in executing test scripts for UAT and provides support to testers/end users.
• Participates in business user workshops and supports change management activities.
• Performs additional duties as assigned.

Benefits

• This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
• In addition to an annual bonus and pension plan matching, this role provides you with a very competitive salary in line with the successful candidate’s experience.
• We also provide the best-in-class health and wellness benefits package for this position, including things such as extended health care (i.e. paramedical services for massage therapy,  speech therapy, mental health coverage, physiotherapy, and more), dental care, vision care, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, $500 personal spending account, and an Employee Family Assistance Program (EFAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level