Systems Analyst I

The University of Memphis • Memphis, TN

2d • Onsite

About The Position

The University of Memphis is a leading, student-centered, urban public R1 research institution. Located in Memphis, Tennessee, on 1,160 acres. The University serves a population of nearly 20,000 students and 2,500 employees, including more than 1,000 full-time faculty members. The University offers bachelor’s degrees in more than 230 areas of study, master’s degrees in more than 50 subjects and doctoral degrees in 26 disciplines; supported an institutional record of more than $100 million in research awards for FY24; and has an operating budget of close to $500 million.

Requirements

• Application testing
• Database management support
• Documentation creation and maintenance
• Issue analysis and routing
• Ticketing system management
• User account establishment
• Access level management
• Maintenance protocol adherence
• System security
• Device, system, hardware, and software maintenance and troubleshooting

Responsibilities

• Conduct application testing and provide database management support.
• Create and maintain documentation as necessary for operational and security audits.
• Analyze and route issues into ticketing systems.
• Update and close tickets in a timely manner.
• Establish new users and manage access levels.
• Follow maintenance protocols to ensure systems are secure and ready for users.
• Maintain and troubleshoot devices, systems, hardware, and software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees