Systems Analyst I, Telecom - Information Solutions
About The Position
The System Analyst I reports to the Manager, Network and Telecommunication Services, in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the System Analyst I provides a variety of operational, consultative and collaborative functions within the Enterprise Telecommunications Services team. This position assists with the maintenance and administration of phone switch, wireless IP phones, billing and voice mail systems. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks.
Requirements
- A high school diploma and two years directly related experience; or a bachelor’s degree in a related field.
- Must possess good communication and customer service skills.
Responsibilities
- Assists with the maintenance and administration of phone switch, wireless IP phones, billing and voice mail systems.
- Provides proactive and reactive support.
- Maintains a professional attitude and exhibits good customer service skills.
- Maintains professional standards while performing assigned tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
