Systems Analyst

Prosource•Blue Ash, OH

22h•Onsite

About The Position

At Vitis Technologies, we believe that success lies in delivering an unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach. The IT Field Technician is responsible for providing on-site technical support and maintenance for an organization’s IT systems and equipment. This role involves traveling to various locations to diagnose and resolve hardware, software, and networking issues, ensuring that all IT infrastructure operates efficiently. The IT Field Technician plays a critical role in minimizing downtime and ensuring users have reliable access to technology resources.

Requirements

Associate’s degree in information technology, Computer Science, or a related field; a bachelor’s degree is a plus.
Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Professional (MCP), or equivalent.
Minimum of 2-4 years of experience in IT support or a similar role.
Valid driver’s license and reliable transportation for travel to client sites.

Nice To Haves

Bachelor's degree

Responsibilities

Provide on-site technical support for hardware, software, and networking issues, responding to service requests in a timely manner.
Diagnose and resolve problems with computers, printers, peripherals, and other IT equipment.
Assist with the installation, configuration, and maintenance of IT systems and applications.
Perform routine maintenance on IT equipment, including desktops, laptops, servers, and networking devices.
Repair or replace faulty hardware components, ensuring minimal disruption to user operations.
Maintain a vehicle inventory of parts and tools required for on-site repairs.
Assist with the maintenance of local area networks (LANs) and wireless networks at client sites.
Troubleshoot network connectivity issues, working closely with network administrators when needed.
Ensure that network configurations are correctly applied and documented.
Maintain accurate records of all service requests, repairs, and installations.
Provide regular updates to the client and management on the status of ongoing projects and issues.
Deliver high-quality customer service, ensuring that client needs are met with professionalism and efficiency.
Communicate effectively with clients, keeping them informed of the status of their service requests and any necessary follow-up actions.
Build and maintain strong relationships with clients, acting as a reliable point of contact for IT-related matters.