Systems Analyst - Expert (Epic Beaker)

UPMC•Pittsburgh, PA

1d•Hybrid

About The Position

UPMC, one of the nation’s leading healthcare systems, is hiring a full-time Systems Analyst- Expert (Epic Beaker). This role offers an opportunity to lead large-scale Epic implementations, initiatives, and upgrades. The hiring manager is looking for an Epic Beaker Application expert who has excellent analytical, problem-solving skills, Project Leadership & Stakeholder Communication skills.

Requirements

Typically has 10+ years’ experience with modern technology and application support through education or practical experience.
Highly driven and self-motivated to exceed expectations.
Ability to work independently and in a team-based environment.
Effective in mentoring and leading less experienced team members.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Epic Beaker Clinical Pathology (CP) and/or Anatomic Pathology (AP) build, testing, troubleshooting, and support.
Understanding laboratory workflows, specimen processing, result reporting, and integrations.
Ability to independently investigate complex issues, perform root cause analysis, and resolve high-priority incidents.
Experience supporting mission-critical healthcare applications.
Ability to lead beaker upgrades and optimization efforts.
Strong communication skills when working with laboratory operations, providers, vendors, and technical teams.

Nice To Haves

Epic Beaker Analyst
Epic Application Analyst
Laboratory Information Systems (LIS) Analyst
Clinical Systems Analyst
Healthcare IT/Application Support Analyst
Epic Beaker CP Certified
Epic Beaker AP Certified
Epic Application Certified/Accredited/Proficiency

Responsibilities

Support and Maintain Epic Beaker Applications.
Troubleshoot and Resolve Application Issues.
Maintain Reference Lab test compendiums.
Manage Reference Lab interface error queues and result routing issues.
Mentor Team Members.
Create detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
Independently triage and resolve Level 2 and Level 3 issues.
Manage multiple complex projects independently. Facilitate full project management life cycle independently. Prioritize projects. Update all project management and time tracking tools accordingly.
Interact with vendor (technical issues, project initiatives) independently as necessary. Act as a point person for issue escalation.
Write and analyze complex reports. Make modifications to complex reports. Communicate with the business/act as a Business Analyst. Ensure data governance is involved when necessary.
Collaborate with training team on Beaker training content. Manage onboarding programs for super users, as necessary. Provides continuing education for team members.
Ownership over process improvement. Successfully implements processes. Recognize opportunities for process improvement. Makes expert recommendations on process improvement.
Responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
May be asked to lead people when working on specialized IT and/or systemwide projects.
Effectively performs Production Services team-specific activities as applicable: -EMDS -Security -System quality -Technology -Decision support -Code management -Hardware -Change management -Issue management -Environment management -Formulary/M.
Performs other duties as assigned.
Performs in accordance with system-wide competencies/behaviors.