About The Position

This role is more than a job. The IT System Support & Maintenance duties involve applying analytical skills and related application knowledge to design, build, and install upgrades and/or new implementations. The analyst will troubleshoot application issues to determine the best resolution, perform necessary maintenance tasks for assigned applications, and review and test changes in newly released software to ensure integrity. Maintaining necessary documentation to reflect the current system state and meeting all project deadlines are crucial. Effective communication with leadership and customers regarding progress and potential risks is also a key aspect of this role. Additionally, the role requires maintaining accurate documentation of all system configurations and preparing detailed programming and/or integration specifications as required.

Requirements

  • High School Diploma/GED or equivalent OR 2 years of work experience.
  • 0 years with Bachelor’s Degree
  • 2 years of IT, Epic, or healthcare experience with Associate’s Degree
  • 4 years of IT, Epic, or healthcare experience with High School Diploma/GED
  • EPIC application certification required to be obtained after initial onboarding and is expected to be maintained as required by Epic - CEE

Nice To Haves

  • Bachelor's Degree.
  • IT Healthcare experience
  • Epic implementation experience

Responsibilities

  • Applies analytical skills and related application knowledge to design, build and install upgrades and/or new implementations.
  • Troubleshoots application issues to determine best resolution.
  • Performs necessary maintenance tasks for assigned application(s) as required.
  • Reviews and test changes in newly released software to ensure integrity.
  • Maintains necessary documentation to reflect current system state.
  • Meets all project deadlines.
  • Effectively communicates with leadership and customers of progress and potential risk.
  • Maintains accurate documentation of all system configurations and other required areas.
  • Prepares detailed programming and/or integration specifications as required.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service