Systems Analyst Engineer- ServiceNow

Mass General Brigham•Somerville, MA

8d•$75,275 - $109,554•Hybrid

About The Position

The role focus in ServiceNow of HRSD (HR Service Delivery) and will work closely with the ITSM team. We are working towards merging instances with so many opportunities to support that effort and expand knowledge across the ServiceNow suite. Join us at a pivotal time as we advance our ServiceNow HRSD capabilities while collaborating closely with our ITSM partners to create a more unified, seamless experience across the organization. With an active initiative to merge multiple ServiceNow instances, this role provides a unique opportunity to influence platform strategy, support large-scale transformation efforts, and broaden your skill set across the full ServiceNow ecosystem.

Requirements

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Experience as a systems engineer or related position 3-5 years required
Proficient in administering enterprise systems and platforms.
Solid understanding of networking concepts, firewalls, and load balancers.
Solid understanding of data structure and database systems.
Intermediate scripting and automation skills to streamline operational tasks.
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
Ability to analyze and troubleshoot complex system and application issues.
Experience with system monitoring tools and interpreting performance data.
Understanding of system security concepts and the implementation of security-leading practices.
Effective collaboration and communication skills across technical and non-technical teams.

Nice To Haves

Can this role review and consider experience in lieu of a degree? Yes

Responsibilities

Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases.
Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.
Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
Monitor and optimize platform performance, availability, and capacity.
Troubleshoot and resolve complex platform issues across multiple environments.
Develop and maintain automation scripts and tools to improve operational efficiency.
Contribute to the design and implementation of new platforms and services.
Participate in platform upgrades, migrations, and patch management.
Support security hardening and vulnerability remediation efforts.
Collaborate with cross-functional teams to support business and technical projects.