Systems Analyst - Associate

UPMC•Pittsburgh, PA

3h•Hybrid

About The Position

Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Requirements

Familiarity with modern technology and application support through education or practical experience.
Highly driven and self-motivated to meet expectations.
Ability to work independently and in a team-based environment.
Demonstrates thorough understanding of HIM, EPIC, data quality and has experience in a hospital setting.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Responsibilities

Able to complete and work on all tasks. Which includes merges, links, overlays and review identifier tasks, in EMPI (Enterprise Master Patient Index) with minimal assistance.
Able to complete and reply to all email requests, daily.
Timely resolution of Service Now Help Desk ticket and person emails.
Help Desk tickets that are level one/two, acknowledged within 15 minutes and resolved within a day.
Help desk tickets that are level 3-4 must be resolved within 3 days.
On Call- after 6 months able to be on call with minimum to no assistance from other staff.
Clinical Commingles-able to handle all commingle types.
Chart Corrections- able to complete chart corrections in EPIC.
Work Queues- able to complete all data quality work queues.

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