Systems & AI Automation Manager

SureSwift Capital•Victoria, BC

3d•CA$75,000 - CA$100,000•Hybrid

About The Position

SureSwift Capital is seeking an Systems & AI Automation Manager to support and improve a portfolio of SaaS businesses through a combination of technology management, business systems administration, and critical AI adoption. This role serves as a bridge between business objectives and technical execution, working closely with stakeholders across business and engineering functions. The successful candidate will manage business systems, improve operational processes, support compliance efforts, implement automation and AI solutions, and ensure employees have the tools and systems required to operate effectively. This role works directly with the COO and leadership teams across our portfolio companies to improve systems, operational efficiency, and AI adoption. This is a hybrid position based out of our Victoria office, requiring in-office presence 3–4 days per week. The ideal candidate is a hands-on technologist who is equally comfortable solving day-to-day operational challenges and driving long-term strategic improvements.

Requirements

2-4+ years of experience in technology, operations, product management, systems administration, or related leadership roles.
Experience administering business systems and SaaS platforms.
Experience working with software development teams and technical stakeholders.
Experience managing vendors, software subscriptions, and technology budgets.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.

Nice To Haves

Experience implementing AI and automation solutions in business environments.
Experience supporting multiple products, business units, or portfolio companies.
Familiarity with GDPR, CPRA, SOC 2, and related compliance frameworks.
Experience with APIs, integrations, analytics platforms, and modern SaaS ecosystems.

Responsibilities

Administer and support business-critical software platforms, internal tools, and technology systems.
Manage employee onboarding and offboarding activities related to technology access and equipment.
Create, maintain, and remove user accounts across business systems.
Manage permissions, security groups, role-based access controls, multi-factor authentication, and identity management systems.
Provide technical support and troubleshooting assistance for employees across the organization.
Coordinate software licensing, renewals, subscriptions, and vendor relationships.
Maintain system documentation, operational procedures, and technology inventories.
Support implementation, configuration, and ongoing administration of business applications.
Monitor technology spending and identify opportunities for cost optimization and consolidation.
Assist with technology procurement, budgeting, and vendor evaluations.
Support evaluation, implementation, and adoption of AI tools and automation initiatives.
Identify repetitive processes and opportunities to improve efficiency through automation.
Develop repeatable frameworks and best practices for AI adoption across business functions.
Promote responsible, secure, and effective use of AI technologies throughout the organization.
Partner with teams to improve productivity through workflow automation and operational tooling.
Partner with Legal, Security, and Operations teams on privacy, compliance, and governance initiatives.
Support implementation of GDPR, CPRA, and other applicable privacy requirements.
Coordinate vendor reviews, data processing agreements, and technology-related compliance activities.
Assist with policy development, operational controls, and risk mitigation efforts.
Support customer and partner due diligence requests related to technology and security practices.
Collaborate with General Managers and leadership teams across multiple SaaS businesses.
Assist with acquisitions, integrations, due diligence, and strategic business projects.
Serve as a trusted technology advisor and internal consultant across the portfolio.