Business Systems Specialist - Automation & AI Enablement

The Canada Life Assurance Company • London, ON

3d • CA$59,800 - CA$99,700 • Hybrid

About The Position

We are seeking an innovative and detail-oriented Business Systems Specialist to drive automation, testing excellence, and AI enablement across our insurance systems. This role will play a critical part in modernizing workflows, improving system reliability, and accelerating delivery by implementing automated testing frameworks and embedding AI-driven capabilities into business processes. The ideal candidate blends strong technical expertise with business knowledge in insurance systems and has a passion for leveraging emerging technologies.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 3-5+ years of experience in business systems, QA automation, or systems analysis
• Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, or similar)
• Microsoft Office Product experience (Excel, Access, Word, Outlook, Copilot)
• Understanding of VBA and SQL (ie MS SQL, DB2 SQL, SS SQL)
• Familiarity with individual insurance systems (Illustrations, New Business, SimpleProtect, Ingenium)
• Understanding of APIs, data flows, and system integrations
• Strong analytical, mathematical and problem-solving skills
• Basic understanding of Git + Code hosting platform (GitLab)
• Basic understanding of HTML, CSS, JS
• Experience with AI/ML tools or platforms (e.g., Azure AI, OpenAI, or similar)
• Knowledge of scripting or programming (e.g., Java, Python, VBScript, JavaScript, shell / cmd)
• Experience with low-code/no-code automation platforms
• Willingness to learn and apply unfamiliar programming languages in niche scenarios (ie JCL SAS, VB6)
• Innovative mindset with a focus on continuous improvement
• Strong communication and stakeholder engagement skills
• Ability to translate complex technical concepts into business value
• Detail-oriented with a commitment to quality
• Adaptability in a fast-paced, evolving environment

Responsibilities

• Design, develop, and maintain automated testing frameworks for insurance applications (like Illustrations, Simple Protect)
• Implement end-to-end, regression, integration, and performance test automation strategies
• Collaborate with QA, developers, and business stakeholders to ensure high-quality releases
• Identify opportunities to embed AI and generative AI into business workflows
• Partner with business teams to enhance processes using AI-driven insights, decisioning, and automation
• Support the responsible and scalable integration of AI into insurance systems and processes.
• Act as a liaison between business users and technical teams to translate requirements into system solutions
• Analyze and optimize system workflows for scalability, efficiency, and accuracy
• Troubleshoot system issues and recommend improvements
• Work cross-functionally with technology, product, digital teams, and vendors
• Stay current on insurance technology trends, automation frameworks, and AI innovations
• Contribute to digital transformation initiatives and continuous improvement efforts

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level