Systems Administrator

LifeNet Health•Virginia Beach, VA

11d•Onsite

About The Position

The Systems Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations and problem resolution for all server, storage, network devices, etc. Provides Technical Services (Help Desk) problem identification, diagnosis, and resolution of problems. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Your work will have purpose every single day, contributing directly to life-changing outcomes.

Requirements

High school diploma or GED
Three (3) years of experience with functional and technical aspects of IT support services to include user account administration, networking, operating systems, and applications.
One (1) year of administration experience with at least one of the following: Server Operating Systems, Active Director, Office 365, Networking, Security, or Telecom.
Basic verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
Ability to prioritize multiple, competing priorities and manage time/ workload.
Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/ pitfalls.
Ability to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/ completeness and early/ on-time delivery.
Ability to identify and define problems and solutions.
Proficient in administrating Email Systems, Virtual Environments, Windows OS, Printers, Third-Party Software, Security, Active Directory, Group Policy Management.
Skillful in proper use of tools, hardware, software, and equipment.

Nice To Haves

Associate’s degree in Information Systems, Computer Science, or a related field
Bachelor’s degree in Information Systems, Computer Science, or a related field
MCSA, MCP, or equivalent: Microsoft Certification or Professional Certification
Patch Management utilizing MECM or equivalent
Security+ Certification

Responsibilities

Conducts activities in support of LifeNet Health infrastructure including servers, network devices, operating systems, O365 services, directory services, permissions, patch management, software deployment, and file services.
Administers printers including software setup, group policy deployment, network connectivity, scripting, and troubleshooting issues.
Monitors and maintains system alerts and notifications, and works with system owners on alert notifications and processes.
Acts as an escalation point for Technical Services Staff including training and troubleshooting.
Responds to incidents and service requests using the service management system according to predefined SLAs.
Assists the security team with audits, investigations, and remediations.