Systems Administrator

Encore Electric, Inc.

2d • $85,000 - $100,000 • Onsite

About The Position

The System Administrator’s role is to manage and tune in-house computer software
systems and network connections to ensure high levels of availability and
security of the supported business applications. This individual also
participates in the planning and implementation of policies and procedures to
ensure system provisioning and maintenance that is consistent with company
goals, industry best practices, and regulatory requirements.

PLEASE NOTE: this role is based full-time at our office in Lakewood, CO with
some requirements for travel to other offices. No remote candidates will be
accepted.

Candidates who interview for this position may be asked to take a technical
skills assessment through TestGorilla. Please consider this when applying.

Requirements

• Applicable data privacy practices and laws
• Experience across a broad range of Microsoft Infrastructure Technologies, including but not limited to: current and future Windows Operating Systems, all components of Active Directory, Entra ID, Microsoft 365, Collaborative Communications and workspaces,
• Intune Management and Deployment
• Writing Windows Power Shell scripts for automation or maintenance
• Windows 2016 to 2022 and its accompanying roles and features
• Active Directory Domain Services including Group Policy, DNS, DHCP, and Sites & Services and supporting infrastructure
• Strong knowledge of TCP/IP Networking in a LAN and WAN environment
• Set up, support, and configure workstations, including deploying and creating packages for software installation, imaging, and patching with Intune and NinjaOne
• Utilize Zendesk ticketing system, including authoring and maintaining knowledge base articles
• Excellent writing, organizational and communication skills, which is effective at all levels, particularly with firm leadership
• Network and security knowledge
• Software and hardware troubleshooting
• Documenting and maintaining configuration and process information
• Exceptional customer service
• Analytical and problem-solving abilities
• Interpersonal and oral communication
• Reading, writing, and interpreting technical documentation and procedure manuals
• Keen attention to detail
• Skilled at working within a team-oriented, collaborative environment
• Managing Microsoft Office 365 back-end infrastructure including Exchange Online, Teams, SharePoint, and OneDrive for Business
• Windows Azure as it relates to IaaS
• Work independently, including the ability to manage projects and bring them to completion on time and on budget
• Own a technical support issue and see its resolution
• Suggest process/ technical improvements for preventive actions
• Work effectively in a collaborative and consensus-driven environment with highly skilled professionals
• Self-adapt to constantly changing IT Infrastructure in the Enterprise
• Understand organizations goals and objectives
• Effectively prioritize and execute tasks in a high-pressure environment
• Conduct research into hardware and software issues and products as required
• Present ideas and solutions in user-friendly language
• Self-motivate and direct
• College diploma or university degree in the field of computer science and/or more than three years of equivalent work experience is required
• Limited local travel required.

Nice To Haves

• Knowledge of FortiNet products a plus
• Familiarity with third-party construction software (i.e. Revit, AutoCAD, Bluebeam) is a plus
• certifications in Microsoft (MSCA, MSCE) or Cisco (CCNA) preferred

Responsibilities

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives
• Deploy and maintain workstations, servers, printers, scanners and host security systems
• Manage all operating systems and end-user software
• Manage and increase performance of enterprise systems
• Manage and resolve issues affecting network connectivity and communications including cloud services, email, Teams (with Teams calling), workstation and LAN connections and Internet applications
• Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
• Manage input/output fleet, including printers and scanners
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance
• Perform and test routine backup software and restores
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations
• Escalate incidents as necessary
• Implement effective systems asset management by maintaining comprehensive hardware and software inventories, along with up-to-date documentation and technical specifications
• Analyze system, server, application, network, and input/output device performance
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Conduct research on emerging products, services, protocols, and standards in support of systems
• Software procurement and development efforts
• Create required reports in response to business user needs
• Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use
• Manage and/or provide guidance to junior members of the team
• Other duties as may be assigned

Benefits

• medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
• This position is eligible for cell phone allowance and the short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level