Systems Administrator

KELLEY CREATE•Medford, OR

16h•Hybrid

About The Position

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry. Kelley Create seeks a talented and creative Systems Administrator. The Systems Administrator is primarily responsible for providing escalated/tier II support, change control, and Pre-Sales Engineering (PSE) solutions for client end users, which may include onsite diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting elevated support requests and systems analysis, including consulting with users, to determine hardware, software or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests will entail tier II issues related to active directory management, line of business applications, routing/switching, server, network hardware, or their associated servers, and within respective applications.

Requirements

Minimum of three (3) years of experience in an IT bench, support, field, or consulting role.
Minimum of three (3) years of experience with o365, Windows Servers, and supporting technologies.
Minimum of three (3) years of experience with LAN and WAN configuration, setup, and troubleshooting.
Minimum of three (3) years of experience providing exceptional service directly to end users.
Ability to pass a background check.

Nice To Haves

A BA/BS in a related field is preferred.
One or more of the following industry certifications are preferred, though equivalent experience can be substituted: Azure, o365, MCSA/E, CCNA
Possesses reliable transportation and a valid driver's license.

Responsibilities

Troubleshoot and resolve all escalated tickets, including those associated with the design, development, documentation, analysis, creation, testing, or modification of line of business applications, system operating systems, or hardware configurations (workstations, printers, servers, firewall, switches, and phones).
Provide timely and business-driven recommended solutions for Pre-Sales Engineering (PSE) requests. This includes systems analysis, including consulting with users on business objectives and recommending solutions that are supportable and fit within the framework of our technology stack.
Provide exceptional customer service while communicating ticket updates to clients frequently and professionally.
Continuously develop technical and professional skills by learning from experiences, studying, and completing relevant training or certification courses.
Other duties as assigned.