Systems Administrator

University of Dayton • Dayton, OH

4d

About The Position

The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to the Sustainment Technologies Transition. The System Administrator provides system administration support to UDRI’s software applications and other program IT needs. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or escalate as appropriate. This position supports the Research Institute’s software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.

Requirements

• Bachelor of Science degree in relevant field plus three years of experience OR an associate's degree plus 5 years of experience.
• Knowledge of IT industry best practices and software administration support.
• Experience providing excellent customer support and strong communication skills.
• Familiarity with managing Cloud and virtual environments.
• Familiarity with troubleshooting computer hardware issues.
• Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.
• Must be able to obtain and maintain a Secret security clearance and successfully complete a Tier one (T1) investigation.
• Must be a U.S. citizen and be able to obtain and maintain a security clearance.

Nice To Haves

• Demonstrated familiarity with one or more of the following infrastructure support services: DNS, DHCP, Microsoft Active Directory.
• Ability to promote cooperation and commitment within a diverse team to achieve goals and deliverables.
• Ability to recover or rebuild client site systems, and applications (reverse engineer).
• Demonstrated experience successfully and concurrently managing multiple projects.
• Active Security+, or CISSP certification or the ability to obtain one within one year of employment.

Responsibilities

• Provides technical support and excellent service to the Sustainment Technologies Transition.
• Provides system administration support to UDRI’s software applications and other program IT needs.
• Characterizes and diagnoses customer problems by collecting information via direct questioning and utilizing management platforms and remote access tools.
• Applies logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve tickets or escalate as appropriate.
• Supports the Research Institute’s software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree