Systems Administrator
About The Position
The Systems Administrator is responsible for supporting and maintaining the organization’s technology environment, including user systems, servers, applications, networks, and related infrastructure. This role works across many different technologies rather than focusing on a specific vertical. The Systems Administrator will assist with day-to-day technology operations, system maintenance, user support, security controls, documentation, and technology improvement initiatives. The position values sound judgement, attention to detail, and the ability to review and understand and issue completely to ensure timely and effective resolution of problems.
Requirements
- Solid Understanding Network Concepts (OSI model, DNS, DHCP, etc.)
- Desktop and End User Device Troubleshooting
- Excellent written and verbal communication skills including documentation and process development
- 1-3 years relevant experience
Nice To Haves
- Cisco / Meraki Network Administration including Firewall, Routers, Switches, Access Points, and Remote Access
- Cloud based Identity and Access Management (Microsoft Entra, Google, Cisco Duo, etc.)
- Fortinet Security Appliances
- N-Able RMM / PDQ Inventory / PDQ Deploy
- NICE SmartReach / Livevox Contact Center Platform
- Microsoft On-Prem Environment Implementation and Administration including Active Directory, Exchange, Group Policy, IIS, SQL, and Powershell
- Physical Security Solutions (Video Insight, Verkada, dnaFusion, etc.)
- Rapid7 InsightDR / InsightVM
- Veeam Backup and Recovery Administration
- VMWare ESXI Hypervisor Administration including vCenter with PURE Storage
- Zoom PBX and Collaboration Tools
- Associates or Bachelor’s degree Computer Science or Computer Engineering preferred or related work experience
Responsibilities
- Respond to requests for technical support, documenting, tracking and monitoring the problem to ensure a timely resolution
- Add and maintain users on the network; assigning application access, ensuring security and configurations are within standards
- Maintain an adequate level of knowledge of operating systems, applications, and services being used to provide high-level support to users
- Identify recurring technical issues and recommend practical improvements that increase reliability, security, efficiency, or user experience
- Investigate alerts, service interruptions, performance problems, and other technical issues, escalating to senior personnel or external providers when appropriate
- Support information security practices such as access control, endpoint protection, vulnerability remediation, system hardening, logging, and incident response
- Follow established change management, security, documentation, and escalation procedures.
- Coordinate with technology vendors, service providers, and application support teams to troubleshoot issues and complete maintenance or implementation activities
- Install workstations, servers, printers, applications, and other services according to schedule or as requested
- Participate in technology projects such as system upgrades, equipment replacements, application deployments, infrastructure improvements, and process automation.
- Perform off-hours / remote work as required for maintenance, support activities, and to meet project deadlines
- Participate in after-hours on-call rotation for emergency support needs
- Perform other technology-related duties as needed in support of the organization’s operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
