Systems Administrator
About The Position
The System Administrator will join a tight knit, hands on IT team supporting North American locations with a focus on on-site operations in a food manufacturing environment. You will handle first and second level support, manage tickets and improve local IT operations. This is an onsite role based out of our London Facility, with regular time spent on the production floor supporting end users and systems, working Monday to Friday. However, flexibility is essential to align with production schedules and business needs. Reporting to the Head on IT Canada and US you will: Provide day-to-day support and issue resolution; both virtually and on the shop floor Coordinate and escalate items with global IT teams Assist with projects including device lifecycle, network upgrades, and cloud adoption Maintain accurate asset tracking and documentation Support and administer core technologies including Microsoft 365, Entra ID (Azure AD), Windows, and endpoint management (Intune) Support networking and production (IT/OT) environments Contribute to standardization and continuous improvement of support processes
Requirements
- 5+ years of experience in IT support or infrastructure roles
- Comfortable working on-site full-time in a food manufacturing environment
- Strong troubleshooting skills across multiple technologies
- Able to prioritize workload and follow issues through to resolution
- Focused on reliability, responsiveness, and user support
- Experience with Microsoft 365 and modern workplace technologies
- Exposure to Microsoft Entra ID (Azure AD) and cloud-based identity services
- Strong knowledge of Windows environments (client and server)
- Familiarity with endpoint management (e.g., Intune) and a variety of mobile devices (iOS, Android)
- Understanding of networking, systems administration, and IT/OT security fundamentals
- Team-oriented, with the ability to contribute and share knowledge
- Clear communicator with both technical and non-technical users
- Self-motivated, organized, and adaptable in a dynamic, hands-on environment
- Comfortable supporting both office and production/shop floor users
Responsibilities
- Provide day-to-day support and issue resolution; both virtually and on the shop floor
- Coordinate and escalate items with global IT teams
- Assist with projects including device lifecycle, network upgrades, and cloud adoption
- Maintain accurate asset tracking and documentation
- Support and administer core technologies including Microsoft 365, Entra ID (Azure AD), Windows, and endpoint management (Intune)
- Support networking and production (IT/OT) environments
- Contribute to standardization and continuous improvement of support processes
Benefits
- health and dental
- wellness and family support programs
- life and disability insurance
- retirement savings plan
- paid leave programs
- development and enhanced vacation program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
