Systems Administrator (Internal)

Bucksport Regional Health Center•Bucksport, ME

About The Position

The Systems Administrator is the senior resource for clinical applications, providing application support, project management, ongoing education, and end-user assistance. The role helps ensure effective and efficient use of the Electronic Health Record (EHR) system and enables staff in Medical, Dental, Behavioral Health, and Administration to use it competently through regular training. Duties include training new employees, configuring and developing applications, and delivering programs on new workflows and updates to existing applications. The Systems Administrator works with senior leadership and IT resources to ensure systems meet regulatory requirements and coordinates with vendors on system updates and improvements. The position assists the IT Director with servers, networks, computer systems, project management, and other assigned tasks. This includes managing resources across local and wide area networks and developing project plans for implementing and maintaining network systems to ensure high availability. The role also provides general IT help desk support, including desktop, account, and application support, and participates in assigned IT projects. It provides advanced staff training and one-on-one system education for new hires. Limited, occasional after-hours work and on-call support are required.

Requirements

Associate’s degree in Computer Science, Healthcare, a related area, or equivalent related education and/or experience.
At least two years of field experience in technological and administrative management, including procurement and auditing of data and voice services, equipment, and support.
At least two years of demonstrated experience with network hardware and software as a systems administrator or level II IT help desk professional.
Ability to communicate and train individuals on moderately complex computer software functions.
Excellent interpersonal skills and demonstrated ability to partner with internal customers and guide them through challenging projects.
Proficiency in enterprise systems management, including Windows Server and workstations, MS 365, and network management software.
Ability to handle multiple tasks, set appropriate priorities, and complete moderately complex assignments thoroughly and on time.
Demonstrated ability to manage time and set priorities.
Ability to work independently with little supervision.
Advanced training and knowledge in computer-generated spreadsheets, including Microsoft Excel.

Responsibilities

Provide application support, project management, ongoing education, and end-user assistance for clinical applications.
Promote effective and efficient use of the EHR system and train staff in Medical, Dental, Behavioral Health, and Administration.
Train new employees and deliver training on new workflows and updates to existing applications.
Configure and develop applications.
Work with senior leadership and IT resources to ensure systems meet regulatory requirements.
Coordinate with vendors to facilitate system updates and improvements.
Assist the IT Director with servers, networks, computer systems, project management, and other assigned tasks.
Manage resources across the organization’s local and wide area networks.
Develop project plans for implementation and maintenance of network systems to ensure high availability.
Assist with help desk duties, including desktop, account, and general application support, and assigned IT projects.
Provide advanced staff training and one-on-one system education for new hires.
Provide limited, occasional after-hours work and on-call support.