Systems Administrator

Tentamus North America•Portland, OR

35d•$80,000 - $90,000•Hybrid

About The Position

We're looking for a Systems Administrator based in Portland, Oregon, to be the frontline hero; from troubleshooting desktops and mobile devices to supporting account setups and managing IT tickets, you'll be the go-to resource that keeps our team connected and productive. You'll also get hands-on experience with servers, networks, and cloud systems while collaborating with our global IT team. If you're eager to grow your skills, solve problems, and make technology work seamlessly, this role is the perfect launchpad. The Systems Administrator provides first-line technical support and assists with maintaining Tentamus North America's IT systems and infrastructure. This role focuses on daily operational tasks, end-user support, and learning core system administration skills while working closely with senior IT staff.

Requirements

Authorized to work in the United States indefinitely without restriction or sponsorship
Strong problem-solving and communication skills, and a high attention to detail.
Hold an Associate's degree in information technology, computer science, or related field; or equivalent technical training/experience.
1–2 years of IT helpdesk, desktop support, or related experience (internships and co-op experience accepted).
Familiarity with Windows and macOS desktop administration.
Basic understanding of Active Directory and user/group management.
Knowledge of fundamental networking concepts (IP addressing, DNS, VPN).
Experience with Microsoft 365 applications and common business productivity tools.
Strong troubleshooting, communication, and customer service skills.
Willingness and ability to learn new technologies and systems.

Nice To Haves

Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) a plus.
Exposure to virtualization technologies (VMware or Hyper-V) or basic scripting is helpful.

Responsibilities

Consulting and supporting the Tentamus North America laboratories in their daily IT challenges.
Managing and executing multiple local and remote IT projects, including vendor management.
Supporting and shaping the global Tentamus IT environment: PCs, Systems, Network, Security, VOIP
Be part of a team responsible to manage, integrate, upgrade, and improve the Tentamus North America IT infrastructure including but not limited to: VMWare virtualized environment management, Server (Linux and Windows) deployments, Patch management, Automation of manual tasks, Meraki global network, L2/L3 escalation
Provide frontline support for desktops, laptops, mobile devices, and common software applications.
Assist with managing IT tickets in ClickUp and ensure timely updates and resolutions.
Support end users with account setup, password resets, and general troubleshooting.
Help maintain and update IT documentation, user guides, and knowledge base articles.
Assist senior IT staff with basic server, network, and cloud administration tasks.
Participate in routine system maintenance, patching, and monitoring.
Learn and apply Tentamus IT standards and security practices in daily tasks.
Collaborate with the global Tentamus IT team on projects and upgrades as assigned.