Systems Administrator

Bish's RV • Meridian, ID

21d • Hybrid

About The Position

Bish's RV is a rapidly growing, family-owned RV dealership group with a strong emphasis on technology as a competitive advantage. This role is crucial for maintaining and improving the IT infrastructure that supports over 28 locations and 1,200+ team members. The technology team is responsible for keeping stores connected, people productive, and systems secure, while also developing enterprise software and AI-powered capabilities. The Systems Administrator will play a key role in the operational backbone of the company, including setting up new locations and contributing to the company's technological advancement.

Requirements

• 3–6+ years in IT support, IT operations, or systems administration.
• Strong hands-on networking experience (DNS, DHCP, firewalls, VPNs, Wi-Fi).
• Solid understanding of cybersecurity best practices and real-world implementation.
• Experience with Microsoft 365 and Windows environments.
• Experience with Active Directory and Entra ID.
• Comfortable supporting multiple locations and jumping between priorities.
• Strong troubleshooting and communication skills.
• A genuine interest in using AI and automation to do the job better.
• Willingness to travel 10–15% and work occasional scheduled Saturdays during major go-lives.

Nice To Haves

• Experience supporting retail, dealership, or other multi-location environments.
• Experience with acquisitions or large-scale rollouts.
• Familiarity with Intune or endpoint management platforms.
• Scripting or automation experience (PowerShell a plus).
• Hands-on experience using AI tools to write scripts, speed up troubleshooting, or automate workflows.
• Certifications such as CompTIA Network+, Security+, CCNA, or Microsoft.

Responsibilities

• Support and improve network infrastructure across 28+ locations.
• Work hands-on with firewalls, switches, routers, VPNs, and wireless networks.
• Troubleshoot connectivity and performance issues in retail and office environments.
• Assist with network design, standardization, and upgrades during store acquisitions.
• Partner with ISPs and vendors on installs, outages, and service improvements.
• Maintain documentation for network configurations and standards.
• Own the implementation and operation of cybersecurity tools and solutions, including endpoint protection/EDR, email and phishing protection, MFA, and Conditional Access.
• Drive security hardening and vulnerability remediation.
• Participate in incident response and follow-up remediation, in partnership with our MSSP's SOC.
• Turn security initiatives into practical, deployable solutions and help make good security the path of least resistance for our users.
• Use AI and scripting to automate routine work, reduce repetitive tickets, and improve reliability.
• Help administer and support the enterprise AI tools our team members rely on: access, onboarding, usage guardrails, and responsible-use support.
• Partner with our software and data teams as AI becomes part of how the whole company works.
• Administer Active Directory and Entra (Azure AD), and Microsoft 365 (Exchange, Teams, SharePoint).
• Support identity lifecycle management, access controls, and the move toward a more structured, enterprise-grade access model.
• Assist with device management and endpoint configuration (Intune or similar).
• Provision, image, and deploy hardware for new and existing locations.
• Support IT onboarding for acquired stores, including migrations and go-live support.
• Help standardize hardware, configurations, and deployment processes.
• Ensure backups and recovery processes are in place and tested.
• Provide Tier 2/3 support and escalation across dealerships and corporate offices: desktops, laptops, printers, mobile devices, and peripherals.
• Onboard and offboard employees with the right equipment, access, and permissions.
• Evaluate tools, technologies, and vendors, and look for ways to streamline systems and improve reliability.
• Document processes and share knowledge with the IT Ops team.
• Participate in a rotating on-call schedule with the IT Operations team, providing limited after-hours and early-morning support for critical business issues and store operations.
• Document solutions, troubleshooting processes, and operational standards so recurring issues become easier to resolve; share knowledge across the IT Operations team and help reduce future escalations through coaching and documentation.
• Continuously evaluate existing tools, new platform capabilities, and emerging technologies to improve operational efficiency, reduce manual effort, and strengthen the overall IT toolset.

Benefits

• Comprehensive benefits package including medical, vision, dental, and supplemental coverages
• 401(k) matching
• Company-paid life insurance
• Employee discounts
• Gym membership reimbursement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes across home, auto, RV, and specialty products
• Opportunities for advancement and an incredible team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed