Systems Administrator

Booz Allen Hamilton•Honolulu, HI

9d•$77,600 - $176,000•Remote

About The Position

We’re looking for a system administrator who specializes in enterprise-level system and network administration and managing secure, multi-domain environments to help our customer deploy and maintain mission-critical IT infrastructure, strengthen their cybersecurity posture, and enhance the readiness of technology systems in support of US Army operations and activities. As a system administrator on our project, you’ll ensure the current infrastructure is functional and available and implement the best strategies for updating and patching critical systems. You'll be responsible for managing the infrastructure, architecture, security, and performance of our customer's systems and environments. You’ll provide your customers insight into their network through monitoring and performance management. Your system administrator expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning. This is an opportunity to broaden your skillset into areas like risk management and project management applications and methodologies. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies. As a systems administrator leader, you’ll identify new opportunities to modernize the network, so your clients achieve their goals. Work with us and resolve daily challenges as we improve the reliability, security, and performance of our customer's systems and environments.

Requirements

3+ years of experience in a system administration or network administration role in an Army, Service Component Command, Combatant Command, or Joint intelligence environment
Experience providing Tiers I and II support for Windows‑based systems such as user account and permissions or access control management, printer and device connectivity, basic workstation and network troubleshooting, system log analysis and error resolution, performance remediation, imaging and re-imaging, system and endpoint updates, and configuration changes
Experience with basic administration of Cisco VTC or VoIP systems
Experience in using problem-solving and communication skills to interact effectively with both technical and non-technical users and collaborate across multiple teams and external entities
Knowledge of workflows required to install, configure, administer, manage, and maintain network infrastructure including routers, switches, and firewalls and Windows physical and virtual server environments and operating systems
Ability to maintain documentation of system configurations and procedures, and provide reports on system performance, incidents, and maintenance activities
Active TS/SCI clearance; willingness to take a polygraph exam
HS diploma or GED and 9+ years of experience in a professional work environment, Associate's degree and 7+ years of experience in a professional work environment, or Bachelor's degree and 3+ years of experience in a professional work environment
DoD 8570 or 8140 compliant IAT Level II Certification or CompTIA Security+ Certification

Nice To Haves

Experience as an ISSO, ISSM, or ISSE in an Army, Service Component Command, Combatant Command, or Joint intelligence environment
Experience coordinating across multiple IT-related organizations across echelons, both internal and external, to complete complex coordination or troubleshooting tasks
Experience with using structured troubleshooting frameworks or ticketing systems, such as Jira, Kanban, or Microsoft Office365, to document issues, complete root cause analysis, and build a local knowledge base for the team
Knowledge of systems security procedures and compliance measures, including maintaining and reviewing audit files, and adhering to government policies and industry standards
Ability to assist in planning and executing IT projects, such as system upgrades, migrations, or new technology deployments
Certified Information Systems Security Professional (CISSP), CompTIA Network+, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP) Certification
Information Technology Infrastructure Library (ITIL) Certification

Responsibilities

Ensure the current infrastructure is functional and available
Implement the best strategies for updating and patching critical systems
Manage the infrastructure, architecture, security, and performance of our customer's systems and environments
Provide customers insight into their network through monitoring and performance management
Identify problem areas and opportunities for improvement in a mission-critical network
Turn metrics into information and explain their meaning
Share expertise through leadership and mentoring
Help the team work through challenges and develop new methodologies
Identify new opportunities to modernize the network
Improve the reliability, security, and performance of our customer's systems and environments