Systems Administrator (Journeyman)

CACI International•Aurora, CO

8d•$75,200 - $158,100

About The Position

CACI is seeking a Journeyman Systems Administrator for the Global Mission Operations Support (GMOS) contract supporting the Department of State. The role supports national security by modernizing and maintaining applications and infrastructure through an integrated IT Service Management approach. The Systems Administrator works with experienced professionals and supports a high-performing team delivering IT services across desktop, infrastructure, applications, and network operations. The position requires an active Secret clearance and is contingent on funding; it may not be filled immediately, though applicants may be considered for other available CACI positions. The position is full-time and regular, with up to 10% local travel. The proposed national average salary range is $75,200–$158,100, with final compensation influenced by location, contract labor categories and wage rates, experience, skills, education, and certifications. CACI describes a culture centered on integrity, character, and innovation, along with flexible time off, learning resources, competitive compensation, and benefits covering healthcare, wellness, financial and retirement needs, family support, continuing education, and time off.

Requirements

Bachelor's degree and four years of experience in a related field, such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies are considered.
Active Secret clearance.
Experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis in enterprise IT environments.
Knowledge of desktop support, infrastructure management, application deployment, and network operations.
Understanding of Ticket Management Systems, self-service capabilities, and change management processes.
Strong problem-solving and customer service skills, with the ability to support users across multiple technology domains.

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State.
Professional certification such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with collaboration platforms, card printer support, and web services administration.
Knowledge of Government-Furnished Equipment (GFE) management and support for geographically distributed user communities.

Responsibilities

Perform and coordinate Total Ticket Ownership (TTO), including logging, triaging, troubleshooting, resolving, escalating, and determining root causes for tickets managed by DT/EA/CST.
Provide desktop support to DT/EA/CST users, including complex troubleshooting, Government-Furnished Equipment (GFE) management, and limited mobile device support.
Perform infrastructure management, including card printer support at domestic locations, domestic consular office systems administration, and web services administration-infrastructure tasks.
Support application installation and deployment, and provide collaboration platform support for CA enterprise systems and services.
Perform network operations supporting enterprise network services and organizational connectivity.
Work with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend hardware, software, process, and procedure enhancements.
Improve and maintain self-help and self-service request capabilities for standard issues such as password resets, hardware and software requests, and account provisioning.
Support change management in accordance with DT/EA/CST policies and procedures, including participating in change management meetings as required.
Provide technical support across desktop, infrastructure, application, and network service domains to ensure comprehensive IT operations.
Apply systems administration expertise to resolve complex technical challenges, develop innovative methodologies, and present solutions to operational problems.