Systems Administrator (Journeyman)

CACI•Chicago, IL

About The Position

CACI is seeking a Journeyman Systems Administrator for the Global Mission Operations Support (GMOS) contract supporting the Department of State. The role supports national security through advanced IT solutions and contributes to modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. The position provides technical support across desktop, infrastructure, application, and network domains, and applies systems administration expertise to resolve complex technical challenges. The position is contingent on funding and may not be filled immediately; applicants may also be considered for other positions at CACI.

Requirements

Bachelor's degree and four years of experience in a related field, or considered equivalencies.
Active Secret clearance.
Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis in enterprise IT environments.
Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations.
Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes.
Excellent problem-solving and customer service skills, with the ability to support users across multiple technology domains.

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State.
Professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with collaboration platforms, card printer support, and web services administration.
Knowledge of Government-Furnished Equipment (GFE) management and support for geographically distributed user communities.

Responsibilities

Perform and coordinate Total Ticket Ownership (TTO), including logging, triage, troubleshooting, resolution, escalation, and root cause analysis for tickets managed by DT/EA/CST.
Provide desktop support to DT/EA/CST users, including complex troubleshooting, Government-Furnished Equipment (GFE) management, and limited mobile device support.
Manage infrastructure, including card printer support for domestic locations, domestic consular office systems administration, and web services administration infrastructure tasks.
Support application installation, deployment, and collaboration platforms for CA enterprise systems and services.
Perform network operations supporting enterprise network services and organizational connectivity.
Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend hardware, software, process, and procedure enhancements.
Enhance and maintain self-help and self-service request capabilities for standard issues, including password resets, hardware and software requests, and account provisioning.
Support change management processes under DT/EA/CST policies and procedures, including participating in change management meetings as required.
Provide technical support across desktop, infrastructure, applications, and network services to ensure comprehensive IT operations.
Resolve complex technical challenges, develop innovative methodologies, and present solutions to operational problems.