Systems Administrator - NMCI Desktop Support

HII•Springfield, MO

4h•Onsite

About The Position

This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Meet HII’s Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072 Summary HII’s Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The Systems Administrator – NMCI Desktop Support serves as the organization's NMCI Assistant Customer Technical Representative (ACTR), providing frontline coordination and support for NMCI desktop services. You will work closely with users and NMCI service providers to ensure accurate information, proper ticket handling, and timely delivery of NMCI device provisioning, troubleshooting, and lifecycle actions. In addition to assisting with workstation setup and refresh activities, this role supports inventory accuracy, compliance with NMCI policies, and clear communication of processes and requirements to both users and leadership. This is an excellent opportunity to bring your desktop support expertise to a growing team and help support our mission.

Requirements

3+ years of experience in Service Desk, desktop support, systems administration, or related roles
Demonstrated proficiency and expertise in deploying and managing Microsoft Windows desktop platforms
Demonstrated proficiency and expertise in working with customers over-the-phone and in-person to resolve end-user issues
TS/SCI clearance required with ability to obtain a CI Poly
Active TS/SCI government security clearance required to start
Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months

Responsibilities

Provide front‑line coordination and desktop support for NMCI‑managed end‑user environments, ensuring users receive reliable, accurate assistance with workstation provisioning, troubleshooting, and lifecycle actions.
Apply solid technical and organizational expertise to manage NMCI service requests, support hardware refresh activities, and maintain a smooth user experience across the organization.
Serve as the NMCI Assistant Customer Technical Representative (ACTR).
Review and submit NMCI tickets.
Track service actions.
Support device setup, onboarding, and replacement activities.
Assist users with NMCI‑managed Windows workstation issues.
Coordinate with NMCI Service Desk and field technicians.
Maintain accountability for NMCI‑assigned assets, inventory updates, and disposition actions.
Participate in organizational‑level support for NMCI updates, hardware refresh cycles, software rollouts, and policy implementations.
Assist with documentation of procedures, service metrics, and reporting requirements.
Communicate NMCI processes and timelines to users.
Ensure all activities comply with NMCI and facility security standards.
Contribute to maintaining a consistent, well‑managed NMCI operational environment aligned with organizational policies and mission needs.