Systems Administrator

RALEIGH HOUSING AUTHORITY•Raleigh, NC

6d•$58,741 - $73,657

About The Position

The Raleigh Housing Authority is seeking a Systems Administrator to administer and maintain its infrastructure, network, cybersecurity operations, and Microsoft 365/cloud environment. The role includes supporting infrastructure modernization, maintaining secure and resilient systems, monitoring system health and security alerts, troubleshooting technical issues, and contributing to disaster recovery and business continuity planning. The Systems Administrator serves as an escalation point for advanced help desk issues, mentors junior IT staff, leads technical projects, and maintains documentation and IT asset records. The position may require responding to after-hours emergencies and scheduled maintenance as needed. The expected hiring range is $58,741.16–$73,656.97.

Requirements

Valid North Carolina driver’s license.
Drug testing and criminal background check are required.
Ability to distinguish between network connections, cable labeling systems, and status indicators in support of troubleshooting and installation tasks.
One of the following education and experience combinations: an associate degree in Information Technology, Computer Science, Cybersecurity, or a related field with 5+ years of Network or Systems administration experience; a bachelor’s degree in one of those fields with 3+ years of IT Network or Systems administration experience; or an equivalent combination of education and experience.

Nice To Haves

PowerShell scripting is preferred.

Responsibilities

Administer and maintain Windows servers, storage, backups, and core infrastructure systems.
Manage Active Directory, Group Policy, DNS, and DHCP.
Design, implement, and support infrastructure improvements and modernization projects.
Support backup systems, restoration testing, and disaster recovery and business continuity planning.
Perform routine and advanced troubleshooting, patching, and root cause analysis.
Monitor infrastructure alerts and system health; develop system standards and lifecycle planning.
Administer switches, firewalls, wireless infrastructure, VPNs, and routing.
Troubleshoot network connectivity and performance issues; lead network segmentation and performance optimization efforts.
Maintain network documentation, inventory, and secure, resilient network architecture.
Coordinate ISP and vendor support, including circuit troubleshooting and management.
Monitor and respond to security alerts, endpoint protection notifications, and cybersecurity incidents.
Lead and support vulnerability management, remediation, and patch compliance.
Manage MFA, conditional access, identity security controls, and endpoint protection and device compliance standards.
Implement and enforce security standards and best practices; support audits, compliance, and risk assessments.
Participate in and promote phishing awareness and cybersecurity initiatives.
Administer Microsoft 365 accounts, licensing, permissions, and architecture.
Manage Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and identity synchronization.
Support and manage mobile device management and Intune policies.
Develop automation and scripting solutions and implement cloud governance and security standards.
Serve as an escalation point for advanced help desk issues.
Mentor junior IT staff and lead technical projects and implementations.
Document technical procedures, standards, and resolutions; maintain accurate IT asset and configuration records.
Support technology deployments and upgrades.
Respond to after-hours emergencies and scheduled maintenance as needed.
Lead and execute assigned infrastructure and special projects.
Maintain documentation on projects and changes.