Systems Administrator

Umbra • Reston, VA

14h • Onsite

About The Position

Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from space. Our mission is simple and ambitious: redefine space—for people, systems, and missions in every domain. Umbra’s ecosystem operates through three business units: Remote Sensing (the data), Space Systems (the components), and Mission Solutions (the platforms). Together, our teams develop capabilities that deliver persistent access, resilient performance, and mission-ready solutions, advancing U.S. space leadership while keeping the world safe and informed. The Information Technology organization underpins that mission by delivering secure, reliable, and scalable technology platforms that enable Umbra employees to execute with speed, precision, and confidence. IT operates as a shared service and strategic capability, embedding security, automation, and operational discipline directly into the systems the company depends on every day. The Digital Workplace team is responsible for the Employee Interaction Layer (EIL) — the full spectrum of systems & Technology employees use to access, interact with, and rely on every day. The Systems Administrator is a mature technical operator and platform specialist responsible for the performance, configuration, and continuous optimization of Umbra’s employee-facing systems. This role sits at the center of the Digital Workplace operating model, functioning as: A Tier 2 escalation authority, A platform SME across endpoint, identity, and SaaS systems, A driver of automation and workflow maturity, A key enabler of scalable onboarding, access, and device management. This position is based on-site in our Reston, VA office.

Requirements

• 3-5+ years of progressive experience in IT systems administration or endpoint engineering.
• Strong hands-on expertise in MDM / endpoint management platforms: Jamf, Intune, JumpCloud, or equivalent
• Experience with Identity & Access Management systems: Okta, Duo, or similar
• Experience administering SaaS platforms: Atlassian Suite (Jira, Confluence), Google Workspace or Microsoft 365, Slack, Box, or equivalent
• Experience with ITSM platforms (Jira Service Management preferred).
• Demonstrated experience driving automation or workflow improvements.

Nice To Haves

• Scripting experience (PowerShell, Bash, Python).
• Experience with API-based integrations.
• Experience supporting hybrid or multi-OS environments (macOS + Windows).
• Familiarity with security frameworks (SOC 2, NIST, CMMC, etc.).
• Experience improving onboarding/offboarding processes at scale.

Responsibilities

• Own the operational health and configuration of assigned Digital Workplace platforms, including: Endpoint Management (MDM), Identity & Access Management (IAM), SaaS and collaboration platforms.
• Ensure systems are reliable, secure, and aligned with governance standards.
• Maintain strong configuration discipline and lifecycle management practices.
• Serve as a primary SME for endpoint management platforms (Jamf, Intune, JumpCloud, or equivalent).
• Design, implement, and optimize: Device enrollment and provisioning workflows, Security configurations and compliance policies, Software deployment and patch management strategies.
• Improve endpoint lifecycle automation and reduce manual provisioning effort.
• Partner with Security and Infrastructure teams to enforce endpoint security posture.
• Support and optimize identity systems (Okta, Duo, etc.).
• Improve Joiner / Mover / Leaver (JML) workflows through automation.
• Ensure access provisioning is accurate, timely, and compliant.
• Reduce access-related ticket volume through structured workflows.
• Lead automation initiatives across: ITSM workflows (Jira Service Management), Access provisioning, Device lifecycle management.
• Identify repeatable service patterns and convert them into automated solutions.
• Increase Tier 0 and Tier 1 self-service capability.
• Act as a primary escalation point for complex service desk issues.
• Resolve advanced SaaS, endpoint, and identity issues.
• Improve routing accuracy and reduce unnecessary Tier 3 escalations.
• Partner with Analysts to strengthen intake quality and resolution consistency.
• Partner with Core Infrastructure (network, identity guardrails), Business Platforms (SaaS integrations and workflows), Security (endpoint and identity compliance).
• Support cross-team initiatives impacting the Employee Interaction Layer.
• Author and maintain high-quality knowledge base content.
• Establish documentation standards for service operations.
• Mentor Analysts and junior Administrators.
• Contribute to long-term Digital Workplace maturity initiatives.

Benefits

• Flexible Time Off, Sick, Family & Medical Leave
• Medical, Dental, Vision, Life, LTD, STD (employer funded)
• Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
• 401k with 3% non-elective company contribution
• Stock Options
• Free Parking
• Free lunch in office daily

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees