Systems Administrator

Two Six Technologies•Herndon, VA

9d•Onsite

About The Position

At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future. Overview of Opportunity At Two Six Technologies we are driven by innovation. We deliver technological superiority for our nation, allies, and partners by providing products and expertise to solve complex challenges across a vast area of expertise. Our team works in concert to research, design, prototype, build, and refine revolutionary technology that pushes the boundaries of what’s possible. You will have the opportunity to collaborate with scientists, developers, and engineers at the forefront of their field who value creativity, curiosity, and innovation. We are currently seeking a hardworking Customer Support Specialist for our Herndon VA location. This individual will aid customers with program installation, connection issues and application troubleshooting. You would be part of an overall support team that will be providing critical customer support. The ideal candidate must be able to handle complex tickets and can communicate effectively with the various stakeholders to include the technical teams, customer and end users.

Nice To Haves

Ability to troubleshoot more technical issues to include installation, application access and usage issues
Security Clearance: Active TS/SCI w. Poly Clearance

Responsibilities

Answer phones and work with customers on application issues
Provide phone based and computer-based instruction to users
Look through help documentation in order to find previous issues and resolutions
Update issue tracking system
Work with developer on potential troubleshooting methods as new issues arise
Core support hours of 6:00am to 6:00pm across the team