Systems Administrator

Charles IT•Middletown, CT

8d•Onsite

About The Position

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthrigh t. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

Requirements

Strong communication skills are essential for success in this role.
Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
Enthusiastic about taking on challenges in a growing company with a diverse client base.
Self-driven and capable of working independently with minimal supervision.
Excellent organizational skills and strong attention to detail.

Nice To Haves

5 or more years of experience (preferred)
Certifications such as MCSA, VCP, CCNA are a plus.
Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.

Responsibilities

Provide support and troubleshooting to resolve technical issues for end users
Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
Support of virtual environments including VMware, and Hyper-V
Support backup and disaster recovery solutions
Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
Document internal processes and procedures related to duties and responsibilities
Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
Other duties as assigned