Systems Administrator

SAIC • Rock Island, IL

11h • Onsite

About The Position

SAIC has an immediate need for a Systems Administrator to provide core enterprise service support onsite at Rock Island Arsenal, IL. This role involves managing, tracking, and resolving desk side support requests efficiently using the internal enterprise ticketing system, ensuring NIPR/SIPR systems, user accounts, images, and application services remain stable. The administrator will triage and prioritize workflow based on issue urgency, business impact, and data sensitivity. They will operate with a high degree of self-motivation, taking initiative to resolve technical challenges with minimal direct supervision. Maintaining safe and organized IT environments through adherence to proper cable management and hardware deployment best practices is also key. The role includes executing routine hardware maintenance and directed technical tasks, along with advanced troubleshooting of complex hardware, software, and peripheral issues, including advanced printer support. A solid foundational understanding of system virtualization concepts and virtualized environments is required.

Requirements

• BS degree and two (2) years of hands-on experience; four (4) years of relevant experience accepted in lieu of degree.
• Solid hands-on experience with VMware and/or other enterprise virtualization technologies.
• Strong proficiency in Windows Server administration, including Active Directory and Group Policy.
• Working knowledge of networking protocols, system security best practices, and IT infrastructure management.
• Proficient in Windows Server administration, patching, and update management.
• Familiarity with enterprise collaboration and project management tools.
• Understanding of DoD compliance frameworks, STIGs, and security hardening standards.
• CompTIA Security+ CE certification.
• Active Secret security clearance.

Responsibilities

• Manage, track, and resolve desk side support requests efficiently utilizing the internal enterprise ticketing system.
• Ensuring NIPR/SIPR systems, user accounts, images and application services remain stable.
• Triage and prioritize workflow effectively based on issue urgency, business impact, and data/work sensitivity.
• Operate with a high degree of self-motivation, taking initiative to resolve technical challenges with minimal direct supervision.
• Maintain safe and organized IT environments through adherence to proper cable management and hardware deployment best practices.
• Execute routine hardware maintenance and directed technical tasks in support of broader IT department objectives.
• Diagnose, analyze, and resolve complex hardware, software, and peripheral issues, including advanced printer support.
• Apply a solid foundational understanding of system virtualization concepts and virtualized environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level