Systems Administrator

Fox World Travel•Oshkosh, WI

4d•Hybrid

About The Position

Fox World Travel is seeking an experienced Systems Administrator with a proven track record in managing production environments. This role involves providing high-quality planning, support, and oversight for all activities related to the design, development, and implementation of computer systems and software applications. The Systems Administrator will be responsible for configuring, maintaining, and supporting Fox World Travel’s existing application infrastructure and future technology integrations, ensuring infrastructure performance meets company and user requirements through various maintenance, evaluation, and installation tasks.

Requirements

3+ years of demonstrated experience in a Systems Administrator role, required.
Intermediate to advanced experience working with Microsoft SharePoint, Office365, Azure, and Intune including experience with development and administration.
Experience using scripting languages and best practices, with a preference in experience using Microsoft PowerShell.
Strong knowledge of current cyber security practices with a willingness to expand skills as part of systems administration.
Knowledge of current database technologies including MSSQL and MySQL.
Demonstrates strong communication skills to convey technical concepts to diverse audiences and excels in providing exceptional customer service through effective troubleshooting and support.
Maintaining professional and technical knowledge, and have the ability to learn and research new technologies quickly.
Ability to make decisions and judgments while analyzing, evaluating, and problem-solving technical matters.
Critical solutions thinking (think outside the box, solutions based).
Ability to work flexible hours within and outside of scheduled shift.
Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
Ability to regularly lift up to 50 lbs.
Must possess a valid driver’s license and have the ability to drive.

Nice To Haves

Bachelor/associate degree or related IT certifications, preferred.
Experience with administering and supporting cloud-based endpoint security platforms is preferred.
Familiarity with CrowdStrike (Falcon platform) is a plus, but candidates with hands-on experience using comparable endpoint detection and response (EDR) or endpoint protection solutions are encouraged to apply.
Experience with Linux is a plus.
Familiarity with Salesforce or GlobalWare systems helpful.

Responsibilities

Performing configuration, monitoring, administration, and support on computer systems, public cloud environment database, and enterprise-level applications, including Software-as-a-Service Applications, CRMs, Network infrastructure (with a general understanding of LAN and WAN technologies and monitoring), DNS logic, Collaboration Tool Suite, Enterprise Contact Center, System Automation Tools, End-user Computing Environment, and Industry-specific Applications.
Responding to level 2 and above customer support request tickets, calls, and emails, including taking ownership and managing assigned support tickets.
Assisting other team members with troubleshooting to identify root cause and provide technical support.
Updating help desk service ticket work notes with updates, status, and completion information.
Collaborating with other departments and external vendors to resolve requests in a timely manner.
Performing regular scheduled systems maintenance, patching, and audits, including backups, ensuring system availability and that effective alerts are in place in the case of failure.
Implementing new technology solutions in collaboration with the Systems Architect, aligned with business initiatives.
Participating in a team rotation of on-call, after-hours support.
Maintaining confidentiality with regards to the information being processed, stored, or accessed.
Maintaining a favorable and collaborative working relationship with co-workers across all departments.
Driving standards and best practices and fostering a culture of engagement.
Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value.
Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed.
Performing other duties, projects, and alternate assignments as determined by business need.