Systems Administrator

Empower AI Inc.•Arlington, VA

28d•Onsite

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

Active TS/SCI security clearance.
Demonstrated ability to independently apply advanced systems analysis techniques and highly specialized knowledge in enterprise systems administration including VMware, VDI, Windows Server, RHEL, SQL, and SAN across NIPRNET, SIPRNET, JWICS, and SAP environments.
Expert-level knowledge of DoD STIG compliance, ATO processes, and multi-classification OMC IT infrastructure.
Strong customer service orientation with demonstrated experience in mission-critical or classified IT support environments.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language.
Ability to conduct research into PC and software issues and products as required.
Highly self-motivated and directed; capable of operating with minimal supervision.
Keen attention to detail and rigorous documentation standards consistent with DoD compliance requirements.
Team-oriented and skilled in working within a collaborative environment.
Bachelor’s Degree in IT, Computer Science, or related field; or equivalent combination of vendor certification (including vendor certification in the technology being applied) and directly relevant professional experience accepted in lieu of degree.
9 or more years of progressively responsible professional experience in enterprise systems administration, VMware virtualization, or multi-classification network environments.
ITIL v4 Foundations, CompTIA Security+ (or higher DoD 8140‑approved certification), Microsoft Certification (one required): Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800/801) or Microsoft Certified: Azure Administrator Associate or Equivalent Microsoft role-based certification aligned to server, infrastructure, or identity management.

Nice To Haves

Prior experience supporting a DoD or J6 or OMC customer environment is strongly preferred.
VMware Certified Professional (VCP) – relevant track (e.g., VCP-DCV, VCP-VCF)

Responsibilities

Act as a model of customer service excellence to all organizational staff members in the 6.14.12 Office of Military Commissions Dedicated Support (OPTIONAL) as part of DISA’s C4E J6 Service Delivery contract.
Provide O&M support for OMC MCDO NIPRNET, SIPRNET, JWICS, and SAP system infrastructure at CG1, managing virtualized environments and workstation images in support of approximately 400 OMC users.
Independently provides O&M support for NIPRNET, SIPRNET, and JWICS system infrastructure supporting approximately 400 OMC users and SAP infrastructure supporting approximately 150 users; applies highly specialized systems administration knowledge to maintain system integrity and performance.
Independently provides O&M support for VMware virtualized infrastructure comprising Microsoft Windows Servers and Red Hat Enterprise Linux operating systems; develops, implements, manages, and maintains VDI for thick, thin, and zero clients and server virtualization technologies.
Independently provides O&M support for SQL Database infrastructure, SAN, and encrypted file storage capabilities; supports replication of network file share volumes via DFS-R between NCR and NSGB locations.
Creates and maintains standalone workstation images IAW DoD security standards; independently provides systems recovery and repair operations employing industry best practices for troubleshooting and fault isolation.
Provides data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems; implements and validates system upgrades to guarantee longevity and operational readiness.
Independently assists in testing and deployment of new applications and systems; maintains accurate computer inventory and surplus equipment records; documents all activities in ServiceNow.
Providing O&M support for printer infrastructure including Pharos Secure Print.
Providing O&M support for OMC server and desktop-based software applications.
Supporting replication of network file share volumes via Distributed File System with Replication (DFS-R) between NCR and NSGB locations.
Providing support for storage area network (SAN) and encrypted file storage capabilities.
Documenting all activities accurately in the ServiceNow ticketing system.
Additional duties as assigned.